At a Glance
- Tasks: Provide top-notch Level 1 IT support to users and manage incidents from start to finish.
- Company: Join a global manufacturing company with a supportive team culture.
- Benefits: Enjoy free parking, career development opportunities, and a dynamic work environment.
- Other info: Long-term contract with potential for permanent placement in Sydney CBD.
- Why this job: Gain hands-on experience with enterprise technologies in an exciting, collaborative setting.
- Qualifications: 1-2 years of desktop support experience and excellent customer service skills.
The predicted salary is between 56700 - 69300 $ per year.
- Approachable manager, supportive team and exciting projects in the pipeline
- Sydney CBD. Onsite work. Free parking
- Work for a Global Manufacturing company
About the role
As a first point of contact for IT support, you'll be responsible for delivering high-quality Level 1 desktop support while taking ownership of incidents through to resolution.
You’ll thrive in a structured global environment where initiative, problem-solving and excellent customer service are highly valued.
Your key responsibilities will be
- Provide Level 1 desktop support to hundreds of end-users
- Support users face-to-face, on the phone and remotely
- Manage user accounts, onboarding and access requests to different systems
- Troubleshoot issues across
Windows OS, Microsoft 365, Entra ID, Intune, Autopilot, and additional Hardware, Software and Applications.
- Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.)
- Maintain hardware and software asset management records
- Support executive users with a high level of professionalism
- Follow global IT processes while taking ownership of incidents from start to finish
- What you'll bring
- 1-2+ years' Desktop Support experience in a corporate environment.
- Excellent customer service and communication skills.
- A proactive mindset with the ability to investigate and resolve issues independently.
- SOE deployment or desktop rollout experience is highly regarded.
- What's in it for you
- Work for a well-known global manufacturing company
- Gain exposure to enterprise technologies and global IT operations.
- Join a supportive, collaborative team that values ownership and initiative.
- Long term contract with possibility to extend or become permanent
- Career development opportunities
- Nice Sydney CBD office. Free onsite parking
- #J-18808-Ljbffr
Level 1 IT Support Engineer in Sydney employer: Ac3
Ac3 is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Sydney. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while leading a dynamic global IT team. Enjoy competitive benefits and a supportive environment that values your contributions and encourages meaningful career advancement.
