ServiceNow Operations Technical Lead

Join as the second in charge of our SNOW Operations team. Lead, coordinate and support the team in a technical hands-on role.

Expanding ServiceNow Practice with a broad variety of customers & projects. Flexible working environment (Hybrid work) and friendly & supportive team. Career growth opportunities in Consulting, Architecture or Management.

About the company: At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned IT Services Company, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia & NZ.

Our expertise includes:

• Cloud and infrastructure
• Cyber security
• Software and data integration
• ServiceNow

About the role: As part of our ServiceNow Operations Team, this role works closely with other team members to ensure our customers always receive the highest standard of support. You will be both an individual contributor and a first line leader, providing technical escalation and operational support to team members in our Operations team.

• Oversee optimal delivery of ServiceNow managed services by all members of the ServiceNow Operations team.
• Support the delivery of enhancements and deployment of new features.
• Resolve complex configuration and integration challenges.
• Act as a technical escalation point for Operations team members.
• Triage and monitor workload to ensure high quality delivery of work within SLA.
• Lead technical day to day including stand ups, escalations, coaching with the team.
• Work closely with the ServiceNow Operations Manager to deliver on the team strategy.
• Become a ‘ServiceNow evangelist’ with our customer stakeholders, raising awareness of the platform and encourage further adoption.
• Maintain excellent service levels to our customers.

About you: We are looking for someone who is passionate about ServiceNow and the benefits it brings to organisations.

• 5+ years in a ServiceNow Developer/Engineer position.
• Creative, strategic and thoughtful “hands-on” leader with “can-do” leadership approach.
• Strong knowledge across a few ServiceNow modules such as ITSM, CSM, HRSD, ITAM, ITOM, etc.
• Proven experience managing multiple tasks in a busy environment.
• Ability to describe ServiceNow Best Practices.
• Excellent communication and customer service skills.
• Willingness to learn and grow.
• Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.

Exciting time to join an expanding Multi Cloud Solutions Provider and ServiceNow Elite Partner with excellent reputation. Varied engagements, environments and clients across both corporate and government sectors. Work with some of the brightest minds in the Industry. Genuine flexible work environment (WFH & Office). Strong investment in training and upskilling - certifications paid for. Mature team environment with a high level of engagement.

Location: SYDNEY or MELBOURNE or BRISBANE.

Culture: People here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by the AC3 way.

• Work Wise – As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other.
• Work Humble – As a team, we bring our authentic selves to the world of tech. It’s our down-to-earth, humble nature that makes us unique and easy to work with.
• Work Honest – We’re here to do an honest day’s work, individually and as a team. We’re constantly looking for opportunities to take the initiative and implement practical solutions.

We’d love for you to experience the AC3 way for yourself!