At a Glance
- Tasks: Lead and support the ServiceNow Operations team while tackling exciting technical challenges.
- Company: Join AC3, an innovative Australian IT Services Company with a collaborative culture.
- Benefits: Enjoy flexible work, competitive salary, training opportunities, and extra leave days.
- Other info: Experience a vibrant work culture with social events and career growth opportunities.
- Why this job: Be part of a growing team making a real impact in tech solutions.
- Qualifications: 5+ years in ServiceNow with strong leadership and communication skills.
The predicted salary is between 126000 - 165000 $ per year.
Join as the second in charge of our SNOW Operations team. Lead, coordinate and support the team in a technical hands-on role.
Expanding ServiceNow Practice with a broad variety of customers and projects. Flexible working environment (Hybrid work) and friendly & supportive team. Career growth opportunities in Consulting, Architecture or Management.
About the company
At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned IT Services Company, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia and NZ.
Our expertise:
- Cloud and infrastructure
- Cyber security
- Software and data integration
- ServiceNow
We've been growing extensively over the recent years, won exciting projects and are looking for more awesome tech lovers to join our family!
About the role
As part of our ServiceNow Operations Team, this role works closely with other team members to ensure our customers always receive the highest standard of support. You will be both an individual contributor and a first line leader, providing technical escalation and operational support to team members in our Operations team.
- Oversee optimal delivery of ServiceNow managed services by all members of the ServiceNow Operations team
- Support the delivery of enhancements and deployment of new features
- Resolve complex configuration and integration challenges
- Act as a technical escalation point for Operations team members
- Triage and monitor workload to ensure high quality delivery of work within SLA
- Lead technical day to day including stand ups, escalations, coaching with the team
- Work closely with the ServiceNow Operations Manager to deliver on the team strategy
- Become a 'ServiceNow evangelist' with our customer stakeholders, raising awareness of the platform and encourage further adoption
- Maintain excellent service levels to our customers
About you
We are looking for someone who is passionate about ServiceNow and the benefits it brings to organisations.
- 5+ years in a ServiceNow Developer/Engineer position
- Creative, strategic and thoughtful
ServiceNow Operations Technical Lead in Brisbane employer: Ac3
Ac3 is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Sydney. With a strong focus on employee growth, you will have access to ongoing training and development opportunities while leading a dynamic global IT team. Enjoy competitive benefits and a supportive environment that values your contributions and encourages meaningful career advancement.
