At a Glance
- Tasks: Support clients through their loan journey and ensure exceptional service.
- Company: Abundance Financial Services, a supportive and client-focused team.
- Benefits: Gain valuable experience in finance and build strong relationships.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 51750 - 63250 $ per year.
Abundance Financial Services Pty Ltd - Southport QLD
As our Client Support Officer, you'll be a key point of contact for our clients, ensuring they feel supported, informed and valued throughout their journey.
Working closely with our internal teams, you'll build strong client & business relationships, manage enquiries and loan processes and ensure a seamless client experience.
Key responsibilities
Building and maintaining strong client relationships.
Responding to client enquiries and providing exceptional customer service.
Proactively following up on outstanding client matters.
Working with internal teams to ensure a smooth client experience.
Maintaining accurate client records and updating CRM systems.
Assisting the team with loan processes and maintaining relationships with lenders, builders and business apartments.
Identifying opportunities to improve the client experience.
About you
Experience in customer service, client relations or administration.
A natural people person who loves building relationships.
Excellent communication skills and a confident telephone manner.
A positive attitude and strong work ethic.
Highly organised with great attention to detail.
Proactive, motivated and able to manage competing priorities.
Confident using computer systems and learning new processes.
A team player who takes ownership and gets things done.
Loan Administration in Gold Coast employer: Abundance Financial Services Pty Ltd
Abundance Financial Services Pty Ltd offers a supportive work environment where employees can build strong client relationships and contribute to a seamless client experience. The company values proactive communication and teamwork, providing opportunities for professional growth in customer service and loan administration roles. Employees are encouraged to identify improvements in client experiences, fostering a culture of continuous development.
Contact Details:
Abundance Financial Services Pty Ltd Recruitment Team
