At a Glance
- Tasks: Provide top-notch technical support and resolve client issues via phone, chat, and email.
- Company: Join Absorb, a dynamic company with a collaborative and supportive culture.
- Benefits: Enjoy flexible work options, professional growth, and a vibrant team environment.
- Other info: Great opportunity for career advancement in a fast-paced, exciting industry.
- Why this job: Become a tech detective and help clients succeed with our innovative platform.
- Qualifications: Experience in technical support and a passion for customer service.
The predicted salary is between 47250 - 57750 $ per year.
Every time people ask me how I’m enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I’ve always had a knack for everything technical, but I’ve never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially.
Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology?
As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform.
What you’ll do:
- Resolving the issues through phone, chat, and email communication channels in a fast paced environment.
- Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution.
- Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns.
- Manage customer expectations regarding estimated response times for issue resolution.
- Extensively research and document customer technical issues.
Client Advocate in Sydney employer: ABSORB
At Absorb, we pride ourselves on being an exceptional employer, fostering a collaborative and open culture that empowers our employees to thrive. Our Client Advocacy team not only provides top-notch support to clients globally but also offers extensive mentorship and growth opportunities, allowing you to develop your technical skills in a supportive environment. With a focus on employee development and a dynamic work atmosphere, Absorb is the perfect place for those seeking meaningful and rewarding careers in technology and customer service.
