At Abril Building Solutions, we specialise in delivering high-quality building restoration and repair services with a strong focus on customer satisfaction, communication, and operational excellence. Working closely with clients, insurers, contractors, and homeowners, our team is committed to providing a seamless experience from initial assessment through to project completion. As we continue to grow, we are looking for a motivated and customer-focused Support Team Assistant to join our supportive and collaborative team.
About the Role:
Are you an organised, proactive administrator who enjoys working in a fast-paced environment and providing exceptional customer service?
As our Support Team Assistant, you'll play a critical role in supporting the day-to-day operations of the business while ensuring client expectations and key performance metrics are met. This is a diverse role where no two days are the same, combining administration, scheduling, customer service, and stakeholder communication.
You'll be a central point of contact between our customers, clients, supervisors, estimators, and contractors, helping projects progress smoothly from assessment through to completion.
Key Responsibilities:
- Data entry of allocations and maintaining project records within our cloud-based platform (Prime Ecosystem).
- Communicating with customers and clients throughout the lifecycle of a claim and repair project
- Coordinating appointments and supporting our onsite Supervisors and Estimators
- Updating client portals and monitoring performance against key service metrics
- Compiling, reviewing, and finalising documentation for submission to clients and stakeholders
- Providing general administrative support to the wider operations team
- Building and maintaining positive relationships with customers, contractors, and internal team members
About You:
To succeed in this role, you will have:
- Previous experience in administration, customer service, scheduling, or a similar support role
- Excellent written and verbal communication skills
- Strong attention to detail and a high level of accuracy
- Exceptional organisational and time management skills
- The ability to prioritise multiple tasks in a fast-paced environment
- Confidence using computer systems and cloud-based platforms
- A proactive, positive, and team-oriented attitude
Why Join Us?
- Supportive and collaborative team culture
- Stable and growing business
- Varied and engaging role with plenty of responsibility
- Opportunity to develop your skills and grow within the company
- Work alongside a dedicated team committed to delivering exceptional customer service
Abril Building Solutions is an equal-opportunity employer that values diversity and strives for an inclusive workplace.
Please note: Only short-listed applicants will be contacted.
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Support Team Assistant in Sydney employer: Abril Building Solutions Pty
Abril Restorations is an exceptional employer that offers a dynamic and supportive work environment, perfect for those who thrive in fast-paced settings. With diverse and rewarding projects, employees benefit from career growth opportunities, a collaborative team culture, and the provision of company vehicles and specialised equipment. Join us to make a meaningful impact by helping customers recover from property damage while enjoying a fulfilling career in restoration.
Contact Details:
Abril Building Solutions Pty Recruitment Team
