Senior Support Worker in Canberra

Ability to Achieve is seeking a compassionate and experienced

Senior Support Worker to join our team in Kaleen, ACT. This is a casual position that offers flexibility whilst making a meaningful difference in the lives of individuals with disabilities and aged care needs.

As a Senior Support Worker, you will play a vital role in delivering high-quality support services, mentoring junior staff, and ensuring that our clients receive the dignity, respect, and assistance they deserve.

This role is crucial to our mission of enabling people to achieve their potential and live fulfilling lives within our community.

Key responsibilities

• Operational scheduling and rostering support.
• Assisting with staff coordination and day-to-day operational matters.
• Coaching and mentoring Support Workers.
• Facilitating inductions and onboarding of new Support Workers.
• Supporting the implementation of processes and procedures across the team.
• Assisting with operational tasks as required.
• Stocktake and ordering of supplies
• Provide direct personal care and support to clients with disabilities and aged care needs, assisting with daily living activities including personal hygiene, meal preparation, and mobility
• Develop and implement individualised support plans in collaboration with clients, their families, and the wider care team
• Mentor, supervise and provide guidance to junior support workers, fostering a culture of excellence and continuous improvement
• Monitor and evaluate the effectiveness of support provided, making adjustments as needed to meet clients' changing needs
• Maintain detailed and accurate documentation of all client interactions, progress, and any concerns or incidents
• Promote client independence and dignity by encouraging participation in meaningful activities and community engagement
• Build and maintain positive, respectful relationships with clients, their families, and colleagues
• Adhere to all relevant legislation, policies, and procedures, including duty of care and safeguarding requirements
• Communicate effectively with the broader support network, including healthcare professionals and social workers
• Respond to challenging situations with professionalism, patience, and problem-solving skills

What we're looking for

• Minimum 3-5 years' experience in aged care, disability support, or a related community services field
• Demonstrated experience in a senior or supervisory capacity, with the ability to lead and mentor other support workers
• Current First Aid and CPR certification (or willingness to obtain)
• Working with Children Check (or equivalent clearance) and satisfactory background check
• Strong knowledge of disability support principles, aged care standards, and relevant legislation such as the Disability Discrimination Act
• Excellent communication and interpersonal skills, with the ability to work empathetically with vulnerable individuals
• Physical capability to assist clients with mobility and personal care tasks
• Flexibility and reliability, with the ability to work variable hours as required in a casual role
• A genuine commitment to person-centred care and supporting clients to achieve their goals
• Problem-solving abilities and sound judgment in responding to client needs and safeguarding concerns
• Qualifications such as Certificate III or IV in Aged Care, Disability Support, or Community Services are highly valued

What we offer

Ability to Achieve is committed to creating a supportive and inclusive work environment where our staff feel valued and supported. We offer:

• Flexible casual working arrangements that allow you to balance work with other commitments
• Competitive hourly rates and penalty rates in accordance with award conditions
• Ongoing professional development and training opportunities to enhance your skills and career progression
• A collaborative team environment where your contributions are recognised and appreciated
• The opportunity to make a genuine difference in the lives of people in our community
• Support and supervision from experienced managers who are committed to your success

About us

Ability to Achieve is a leading community services organisation dedicated to providing high-quality aged and disability support services across the ACT.

Our mission is to empower individuals to live independent, meaningful lives by providing personalised, respectful, and professional support services.

We believe in the potential of every person we support and work collaboratively with clients, families, and the community to achieve positive outcomes.

With a strong commitment to excellence, integrity, and person-centred care, Ability to Achieve is an employer of choice in the community services sector.

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