Administration Trainee - Customer Service & Records (Inclusive Traineeship)
Petersham, NSW, Australia Inner West Council
Job Openings Administration Trainee - Customer Service & Records (Inclusive Traineeship)
About the job Administration Trainee - Customer Service & Records (Inclusive Traineeship)
Ability Advocates Australia is partnering with Inner West Council to recruit Administration Trainees within Customer Service, Records or Governance teams as part of the Inclusive Traineeship Program 2026.
This is a paid traineeship for people with disability who would like to build confidence in communication focused office roles, with structured support.
About the Inclusive Traineeship Program
The program combines:
- Formal training
- Supported onboarding
- Ongoing professional support
About This Role – Customer & Governance Services
These roles involve interaction with customers or internal stakeholders, supported by:
- Clear scripts and procedures
- Team supervision
The environment may be busy at times but is well structured.
Key Responsibilities
Depending on the team, you may:
- Respond to enquiries (phone, email or in person)
- Manage documents and records
- Track requests and correspondence
- Update systems accurately
- Escalate complex matters appropriately
This Role May Suit You If You:
- Like helping people or problem solving
- Want to build communication confidence
- Are comfortable learning scripted responses
- Prefer having clear guidance and support
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Inclusive Admin Trainee: Customer Service & Records in Sydney employer: Ability Advocates Pty Ltd
Ability Advocates Pty Ltd is an exceptional employer that prioritises the well-being and professional growth of its employees. Located in Parramatta, the company fosters a collaborative work culture where Occupational Therapists can thrive through flexible working arrangements and a strong emphasis on community impact. With competitive salary packages and dedicated mentorship opportunities, this role not only offers meaningful work but also supports your career development in a supportive environment.
