Build employee capability. Support our people. Make an impact.
AbilitiesNQ is a privately owned North Queensland provider delivering disability support and Children's Services across Townsville, Cairns and Mackay.
We are seeking a proactive and capable People & Culture Officer to join our team in a varied generalist HR role, with Learning & Development as the primary portfolio.
This opportunity is ideal for someone who enjoys the breadth of human resources while bringing a particular passion and practical expertise in developing people through engaging, effective workplace learning.
About the Role
Reporting to the Executive Manager People, Culture & Strategy, you will support a broad range of People & Culture activities across the employee lifecycle, including general HR administration, workforce compliance, recruitment support and employee engagement initiatives.
Your main area of responsibility will be Learning & Development, where you will design, develop, coordinate and deliver training programs across the organisation.
You will create face-to-face and online learning resources, develop digital training modules, administer our Learning Management System (LMS), and work closely with operational leaders to build employee capability.
You'll also play an important role in monitoring mandatory training compliance and ensuring our workforce maintains the qualifications, training and competencies required for their roles.
Key Responsibilities
Learning & Development – Primary Portfolio
- Design, develop and deliver engaging face-to-face and online training programs, workshops and learning activities.
- Develop training materials, presentations, facilitator guides, digital resources and online learning modules.
- Administer and maintain the LMS, including learning pathways, course content, enrolments and completion records.
- Coordinate training delivered by Service Delivery Managers, Coordinators, internal subject matter experts and external providers.
- Develop and maintain training calendars, induction programs and refresher training schedules.
- Identify learning needs and work with managers to strengthen workforce capability.
- Evaluate training effectiveness and recommend improvements.
General People & Culture and HR Support
- Support employee lifecycle activities, including onboarding, probation, performance processes and employment documentation.
- Provide general HR advice and administrative support to employees and managers within delegated responsibilities.
- Assist with the implementation of HR policies, procedures, employee engagement and workplace initiatives.
- Maintain accurate employee records and HR systems.
- Support recruitment activities, including advertising, candidate coordination, screening and onboarding.
- Assist with People & Culture projects and continuous improvement initiatives.
Workforce Compliance
- Monitor mandatory training, qualifications, licences, screening clearances and refresher requirements.
- Maintain accurate training and compliance records, registers and reporting.
- Identify and escalation overdue training or workforce compliance gaps.
- Support internal audits and compliance improvement activities.
About You
You are an organised, approachable and resourceful HR professional who enjoys working across a variety of people-related activities.
You bring a strong understanding of general HR practices, together with practical learning and development experience and confidence using digital training platforms.
Essential experience and capabilities:
- Experience in a generalist HR and learning and development role.
- Demonstrated experience designing, developing and delivering workplace training, both face-to-face and online.
- Experience using and administering Learning Management Systems.
- Ability to develop digital learning modules, training presentations and engaging learning resources.
- Understanding of employee lifecycle processes, HR administration and workplace compliance.
- Experience monitoring mandatory training requirements and maintaining accurate employee records.
- Strong communication, facilitation, organisational and stakeholder engagement skills.
- Ability to manage competing priorities and work collaboratively across multiple teams.
Highly regarded:
- Certificate IV in Training and Assessment.
- Qualifications in Human Resources, Learning & Development or a related discipline.
- Experience with eLearning development tools such as Effective Policies, Etrainu or similar platforms.
- Experience in NDIS, Children's Services, community services or another regulated environment.
- Familiarity with HR information systems and recruitment processes.
Why Join AbilitiesNQ?
- Enjoy a varied People & Culture role combining generalist HR and specialist Learning & Development responsibilities.
- Take ownership of the organisation's learning and development portfolio.
- Help shape internal training programs, digital learning resources and workforce capability initiatives.
- Work collaboratively with operational leaders across multiple service locations.
- Contribute to meaningful improvements in employee experience, training and organisational culture.
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People & Culture Officer employer: AbilitiesNQ
AbilitiesNQ is an exceptional employer that prioritises support, care, and engagement for both its clients and employees. Located in the vibrant Cairns region, we foster a positive work culture that encourages professional growth and development, ensuring our team members are equipped to deliver high-quality services. With a strong commitment to diversity and inclusion, we offer unique opportunities to make a meaningful impact in the lives of young people and individuals with disabilities across Far North Queensland.
