Manager – Brochure Group Tours in Melbourne

Come and join one of the world's leading luxury travel brands. Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

The role involves leading the development, financial performance and operational delivery of tour series programs across the business. This position leads a team and works closely with internal and external stakeholders to drive business growth, maintain service excellence and deliver successful client outcomes. Key responsibilities include but are not limited to:

• Oversee operational requirements associated with tour series programs, including inventory management, flight arrangements, tour staffing, guest documentation and tour enhancements.
• Monitor tour operations and proactively manage changes, risks and service delivery challenges to minimise disruption and maintain client satisfaction.
• Prepare and manage quotations for new and existing third-party tour series opportunities.
• Lead the tour series product selection in consultation with internal and external stakeholders.
• Ensure accurate preparation and maintenance of tour costings and brochure copy information.
• Lead the planning, coordination and successful delivery of tour series programs from inception through to completion.
• Act as a primary point of contact for tour series operational matters.
• Manage a team working closely with internal and external stakeholders.
• Participate in the Weekend Duty emergency phone on a rostered basis.

The successful applicant will have:

• Minimum 5 years' experience in the travel industry, including experience in a leadership or management capacity.
• Previous experience working for an Inbound Tour Operator in a groups capacity.
• Demonstrated success in managing supplier relationships, negotiating and contracting.
• Proven experience developing and implementing group tour series programs for both existing and new clients.
• Strong product knowledge of Australia and New Zealand.
• Demonstrated experience preparing and managing group tour costings.
• High level attention to detail.
• Excellent communications skills – both written & verbal.
• Ability to identify challenges and develop effective solutions.
• Excellent organisational and time management skills.
• Demonstrated leadership capability, including experience managing or mentoring team members.
• Adaptable and resilient, with the ability to positively support change and continuous improvement initiatives.
• Microsoft Office (Word, Excel, PowerPoint & Outlook).
• Previous GDS (Amadeus preferred) will be highly regarded.
• Travel Industry Wholesale Reservations Systems will be highly regarded.

Other Information: Up to 2 weeks travel may be required to participate in familiarisation trips. Some out of hours work will be required.

Why work for A&K? Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. What you can expect with A&K includes a flexible and inclusive workplace, supportive environment, investment in staff training opportunities, career progression, access to Employee Assistance Program (EAP), and more.