Come and join one of the world's leading luxury travel brands
Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.
The Role
A&K (Aust) is seeking a full-time Air Specialist to join our Melbourne office. You will be responsible for the end-to-end coordination of air reservation services across the DMC departments. The role includes completing all air-related tasks and support functions for these teams.
We are looking for someone with high attention to detail, excellent communication skills, a team player and with a commitment to customer service excellence.
Key Responsibilities include, but are not limited to:
- Quote and book the most suitable airfares and flights for A&K clients
- Monitor and manage issue of tickets, reissues, cancellations, refunds and additional services
- Monitor GDS queues and keep staff informed of changes to their reservations. Liaise with colleagues to find appropriate alternatives where required.
- Management of the Group flight booking portals/systems to capture allotment in a timely manner
- Management of the Group flight pre-payment and final payment requirements
- Management of air required for staff travel
- Complete upgrade and luggage requests
- Ensure booking files in our reservations system are kept accurate with flight information detail and costings
- Assist in the management of any ADMs in conjunction with your manager and the finance department
- Participate in the after-hours emergency phone roster on a rotating basis
- Provide escalation support for emergency phone where team requires air support
Required knowledge and experience
- Minimum of 1-2 years travel industry experience required
- Fares & Ticketing experience
- Previous experience in a Corporate, Wholesale or Retail Travel environment
- Experience in a fast-paced environment with high volume workload
- Extensive experience using Amadeus Global Distribution System (GDS)
- Experience in using an in-house travel system (Travel Studio experience would be considered an advantage)
- Proficient in Microsoft Office (Word, Excel, Power Point & Outlook)
- Committed to the highest level of customer service
- High degree of attention to detail with strong time management skills essential
- Excellent communications skills - both written & verbal
- Team player but with ability to work autonomously
- Willingness to take on challenges.
- Demonstrated understanding of the requirements of high-end clients
- Experience in a fast-paced work environment with high-touch expectations
- Australian work right are required for this position
Why work for A&K?
Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.
What you can expect with A&K
- Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.
- Supportive environment that will make you proud to work for A&K
- Investment in our staff with both in-house and external training opportunities
- Opportunity to progress your career, not just in Australia but as part of our global business
- 3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements)
- Paid Parental leave - up to 18 weeks at full pay
- Access to our Employee Assistance Program (EAP)
- Opportunity to work from home as part of our hybrid working model, with extra benefits
- Work in the enviable CBD office location close to public transport
- Monthly birthday celebrations and other team activities
- Staff discounts and Travel Benefit program
- An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.
We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.
Air Specialist - Reservations in Melbourne employer: Abercrombie & Kent
Abercrombie & Kent is an exceptional employer that champions a culture of excellence and innovation in the luxury travel sector. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their careers while enjoying the stunning landscapes of Australia and New Zealand. Join us to be part of a collaborative environment where your contributions directly impact high-quality client experiences and the future of luxury travel.
