abbaCareis a growing community service provider which supports people with a disability and/or mental illness from all walks of life to live independently. Services provided byabbaCarefocus on what our participants can do rather than what they cannot do. We pride ourselves in providing person-centered care with a primary focus on a holistic approach with respect.
abbaCaresupports NDIS Participants throughout Northern Queensland and beyond and are known to be passionate about supporting our participants to reach their full potential by providing quality care, empowering them to actively work towards their goals and supporting their choices.
TheSIL Team Leader positionwillpromote the delivery of support services by ensuring compliance with health care standards, person centered care and achievement of Participant's goals and objectives.
For this position, you'll need to thrive in a busy, fast paced environment, have fantastic interpersonal skills, foster a culture of continuous improvement and love collaborating with other divisions to create exceptional client experiences.
You must have excellent administration and computer skills and the ability to work both autonomously as well as collaboratively with management and other departments.
While this position is primarily based in our Cairns Supported Independent Living homes, it does offer variety of also being out in the community and visiting our Lifestyle Facilitators and Participants.
Some of your key responsibilities will be to:
Assist in ensuring all care plans and risk assessments are up to date
Assists with administration of onboarding participants, assist to ensure all service agreements are signed prior to commencement of services
Incident report checking, medication administration training, supervision and mentoring of support workers
Supports all administration aspects of service delivery team, inclusive of but not limited to ordering SIL consumables, filing of medication and house documents, supporting new SIL house rollouts
Ensures all shift case notes are captured and are in line with company and NDIS requirements, provide training where required
Monitors and support end of service agreements processes and dates
Supports the Rostering Officer as required with appropriate rostering of lifestyle facilitators in line with Award and Fair work requirements, qualifications, restrictions and in line with Participants care needs.
Address all Client, Lifestyle Facilitator, and general enquiries, providing a response in a timely manner
Support company compliance,auditing, and continual improvement processes
Assist with the day-to-day administration functions of the Service Delivery Team
Work with on-call personnel on specific service delivery matters
Take part in On-Call dutieson rotating roster basis
Attend shifts with participants when required
Experience following a person-centered support model to facilitate the development of independence, confidence, self-esteem, and social interaction skills in people with disability
Willingness to attend rostered shifts with participants if required
Commitment to social justice and inclusion and valuing difference and diversity.
2 years' experience working in Disability or Community Services sector
Demonstrated understanding of disability, mental illness, and the needs of carers
Experience engaging with people who may have complex needs and behaviours
Strong coaching and mentoring skills
Knowledge of and experience working within the Social, Community, Home Care and Disability Services (SCHADS) Industry Award 2010
Being adaptable to changing circumstances and being able to prioritize work.
Strong administrative skills including data management, record keeping and reporting
Ability to work as part of a team with direction from management.
Well-developed communication, interpersonal and advocacy skills including the ability to work and communicate effectively with managers, office staff and Lifestyle facilitators.
Ability to develop and maintain linkages with a diverse range of service providers and client groups.
Understanding of privacy and confidentiality issues.
Ability to compile operations report for monthly reporting.
Ability to manage time and awareness of fatigue.
Queensland Provisional Green or above Driver's License.
Ability to obtain positive notice in the Working with Children Check (Blue Card) and Disability Worker Screening (Yellow Card)/NDIS worker screening.
NDIS Worker Orientation Module.
Nationally recognised First Aid & CPR Certificate
Experience working within Supported Independent Living (SIL) residential environments
Experience working with DataNova and FlowLogic system would be highly advantageous
We'll offer you:
Ongoing training and development
Supportive team culture
Hours of work
Permanent Part-Time position
25 hours per week - Potential for full-time role in future
Most importantly, this is a career not just a job, you must have a willingness to work with individual participants, their support networks, andabbaCareto achieve great outcomes.
FirstNationsPeopleare encouraged to apply.
abbaCare is a COVID and smoke free environment.
