Technical Support & Field Service Engineer in Sydney

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Your role and responsibilities:

• Provide technical assistance and field service support for renewable energy installations, ensuring timely and cost-effective solutions that drive customer satisfaction.
• Execute service work and technical support activities according to customer expectations and ABB quality standards, troubleshooting equipment and ensuring optimal performance of renewable energy systems.
• Identify business opportunities for ABB, coach junior technicians, and deliver superior customer experiences across solar, wind, and battery energy storage installations.

The work model for the role is: onsite.

Main stakeholders are customers in the renewable energy sector (wind, solar, BESS), internal engineering teams, sales and account managers, project teams, and the Division's Renewable Power business line.

You will be mainly accountable for:

• Executing field service work and technical support for renewable energy installations in accordance with ABB standards, quality requirements, and safety guidelines.
• Troubleshooting equipment and process failures, implementing proactive corrective actions, and documenting all service activities using relevant support tools.
• Ensuring customer retention by delivering superior service experiences, effectively communicating timelines and expectations, and identifying opportunities to improve customer operations.
• Collaborating with account teams to identify new service business opportunities and preparing comprehensive customer reports and documentation.

Our team dynamics:

You will join an innovative and high-performing team, where you will be able to thrive.

Qualifications for the role:

• Degree in Electrical Engineering, Mechanical Engineering, or Mechatronics in Engineering or related technical field.
• Valid NSW Electrical License.
• Highly skilled in technical troubleshooting, diagnostic tools, and field service methodologies in the renewable energy market.
• Minimum of 3 years of experience in field service engineering, technical support, or similar roles is mandatory.
• Experience with power electronics, inverters, control systems, or renewable energy technologies.
• Enhanced knowledge of SCADA systems, PLC programming, and diagnostic software platforms.
• Passionate about customer service excellence and problem-solving in challenging field environments.
• Current Driver's License.

What's in it for you?

Join a global leader in renewable energy technology and contribute to Australia's clean energy transition while developing your technical expertise and career in a supportive, growth-focused environment.

Benefits:

• Employee Assistance Program (EAP) - Professional, confidential advice service for personal or work-related issues.
• Reward and Recognition Program - Earn reward points from managers for going above and beyond, redeemable for gift cards and branded items.
• Corporate discounts - Access specially negotiated rates on car rentals, hotel chains, dining, entertainment, and technology.
• Employee Referral Program - Earn $2,500 for referring successful candidates who complete their probation period.
• Plum Superannuation - Company superannuation fund with enhanced benefits, plus novated lease options.

More about us:

ABB's Renewables Division is at the forefront of Australia's energy transition, delivering complete solutions for wind, solar, battery energy storage systems (BESS), and hydrogen applications. Our technology enables the integration of clean energy into power grids while maintaining stability and reliability, contributing to Australia's sustainable future.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact?