Your role and responsibilities
Reporting to the Cluster Credit Manager, you'll play a key role in managing the end-to-end Order-to-Cash process, partnering with customers and internal stakeholders to drive timely collections, resolve disputes, and support healthy cash flow outcomes. At ABB, you'll join a collaborative team where your ideas are valued, your development is supported, and innovation is encouraged.
Key Responsibilities
- Manage the Order-to-Cash process across a portfolio of accounts.
- Drive collections activities and follow up outstanding invoices.
- Investigate and resolve disputes, deductions, and payment issues.
- Negotiate payment arrangements and improve debt recovery outcomes.
- Maintain collection worklists and prioritise activities effectively.
- Handle customer queries, remittance advice, and invoice requests.
- Perform account reconciliations and ensure accurate record keeping.
- Build strong relationships with internal and external customers.
- Work closely with stakeholders to resolve issues and optimise cash flow.
- Ensure compliance with SOPs, policies, and controls.
Qualifications for the role
- Experience in Accounts Receivable, Credit Control, Collections, or an Order-to-Cash environment.
- Proven success managing high-volume collections in a corporate setting.
- Strong problem-solving skills with the ability to resolve disputes and drive outcomes.
- Customer-focused with excellent relationship management and communication skills.
- Highly organised, detail-oriented, and able to manage competing priorities.
- Strong numerical and reconciliation skills.
- Proficient in Microsoft Office applications.
- SAP experience highly regarded.
- Exposure to CFIN or other modern collections platforms is advantageous.
- Self-motivated team player who can work independently and collaboratively.
What's in it for you?
- Generous salary package.
- Hybrid working model (2 days in the office).
- Stable, supportive team with strong tenure.
- Access to market-leading finance systems and technology.
- Career development opportunities within a global organisation.
More about us
ABB Finance is a trusted partner to the business and a world-class team who deliver forward-looking insights that drive sustainable long-term results whilst operating at the highest standards.
We value people from different backgrounds. Could this be your story? #RunsWhatRunstheWorld
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Collections Specialist - Order to Cash in Sydney employer: ABB
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