At a Glance
- Tasks: Manage patient inquiries and provide exceptional customer service across various platforms.
- Company: Join Abano Healthcare, a leading dental support organisation in Australasia.
- Benefits: Full training provided, supportive team environment, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and professional development.
- Why this job: Be the first point of contact for patients and make a real difference in their experience.
- Qualifications: Previous call centre experience is essential; dental knowledge is a plus but not required.
The predicted salary is between 47250 - 57750 $ per year.
Are you an experienced Contact Centre Representative who loves helping people and providing exceptional customer service? Abano Healthcare is looking for a confident, friendly and customer-focused Contact Centre Representative to join our team at our Brisbane Support Office. This is a great opportunity for someone with previous call centre experience who enjoys working in a fast-paced environment, can confidently manage a high volume of enquiries and is passionate about creating a positive customer experience.
As a Contact Centre Representative, you’ll be an important first point of contact for our patients and practices. You’ll use your dental knowledge and customer service skills to provide helpful, professional and efficient support. Your responsibilities will include:
- Manage patient inquiries, appointments, and records across phone, email, and online platforms.
- Assist with insurance queries, payment options, and general service information.
- Coordinate with dental staff to ensure clear communication and quality care.
- Address patient complaints or concerns with professionalism and empathy.
Qualifications:
- Previous call centre or contact centre experience is essential.
- We’re looking for someone who is confident on the phone, enjoys speaking with people and can provide excellent customer service in a busy environment.
- You will ideally have previous contact centre or call centre experience – essential.
- Previous dental experience is preferred but not essential. Full training and support will be provided, so if you have strong contact centre experience and are keen to learn about the dental industry, we’d love to hear from you.
- Strong communication and interpersonal skills with a professional, friendly manner.
- Good computer literacy, including the ability to manage scheduling software and databases.
- Ability to work efficiently in a fast-paced environment while handling multiple communication channels.
Abano Healthcare is one of Australasia’s leading dental support organisations, supporting a large network of dental practices and clinicians across Australia and New Zealand. Joining our Support Office team gives you the opportunity to work alongside a supportive group of people while playing an important role in helping our practices and patients every day. If you’re an experienced contact centre professional looking for your next opportunity and want to be part of a growing organisation, we’d love to hear from you!
Contact Centre Representative employer: Abano Healthcare
At 1300SMILES Gladstone, we pride ourselves on being an excellent employer that offers a dynamic and supportive work environment for our Clinical Coordinator. With a focus on professional development, you will have the opportunity to enhance your skills while working alongside experienced clinicians in a busy practice. Our commitment to fostering a diverse and inclusive workplace ensures that every team member is valued, making it a rewarding place to grow your career.
