At a Glance
- Tasks: Support orthodontic professionals with customer service and product knowledge.
- Company: AB Orthodontics, a leading orthodontic technology and supplies company.
- Benefits: Competitive salary, ongoing training, and career progression opportunities.
- Other info: Join a supportive team in a dynamic Melbourne location.
- Why this job: Make a real impact in the orthodontic industry while building strong customer relationships.
- Qualifications: Experience in orthodontics and excellent communication skills required.
The predicted salary is between 16.2 - 19.8 $ per hour.
AB Orthodontics Pty Ltd is seeking an enthusiastic, proactive and customer-focused Customer Service Representative to join our Melbourne team. This is a permanent opportunity that offers the chance to develop specialist product knowledge and potentially progress into a role involving product education, customer training, and business development.
About the Role
You'll play an important role in supporting orthodontic professionals across Australia and New Zealand, combining your orthodontic knowledge with excellent customer service, accurate order management and proactive customer engagement.
Key Responsibilities:
- Respond to customer enquiries via phone, email and digital channels.
- Process orders, quotations and customer requests accurately and efficiently.
- Provide knowledgeable product advice and support orthodontic practices.
- Build strong customer relationships and proactively follow up on customer needs.
- Identify product opportunities and support customer retention initiatives.
- Maintain accurate customer records using our CRM and order management systems.
- Assist with customer education, product training and occasional industry events.
- Collaborate with our sales, operations and marketing teams to deliver exceptional service.
About You
We're looking for a customer-focused professional with orthodontic industry experience and an interest in digital orthodontics and product innovation. To be successful, you'll have:
- Experience in an orthodontic practice, clinical support or orthodontic supply business.
- Knowledge of orthodontic products, appliances and clinical workflows.
- Excellent communication, organisational and customer service skills.
- Strong attention to detail and confidence using digital diagnostic and treatment planning systems.
- A proactive, collaborative approach to problem-solving.
Highly regarded:
- Experience with digital orthodontic workflows, technologies or product sales.
- Knowledge of intraoral scanning, digital treatment planning or clear aligner systems.
- Experience in orthodontic product education, sales or clinical support.
Orthodontic industry experience is essential. General dental experience alone is not sufficient.
Work Hours: 9am to 5pm, Monday to Friday
Why Join AB Orthodontics?
We're an established Australian orthodontic technology and supplies company committed to providing high-quality products, knowledgeable advice and exceptional service. Located at the Paris End of Collins Street in Melbourne, you'll join a supportive, collaborative team where your contribution makes a difference.
We offer:
- A permanent, full-time position in an established and growing business.
- A friendly and professional team environment.
- Ongoing product training and professional development.
- Potential career progression into specialist product education and business development.
- Opportunities to build relationships with orthodontic professionals across Australia and New Zealand.
Customer Service Representative in Melbourne employer: AB Orthodontics
AB Orthodontics is an exceptional employer located in the vibrant Paris End of Collins Street, Melbourne, offering a supportive and collaborative work environment. As a Customer Service Representative, you'll benefit from ongoing professional development, opportunities for career progression, and the chance to build meaningful relationships within the orthodontic community across Australia and New Zealand. Join us to make a significant impact while enjoying a friendly team atmosphere and competitive remuneration.
