At a Glance
- Tasks: Help customers plan their dream cruises from start to finish.
- Company: Join a leading cruise travel brand with a passionate team.
- Benefits: $75K - $90K OTE, exclusive travel discounts, and career progression.
- Other info: Enjoy a supportive culture with social events and ongoing training.
- Why this job: Turn your love for cruising into a rewarding career with amazing perks.
- Qualifications: Customer service experience and a passion for travel are essential.
The predicted salary is between 75000 - 90000 $ per year.
LOVE CRUISING? TURN YOUR PASSION INTO YOUR CAREER!
If you know your ocean cruises from your river cruises and love talking travel, this could be the opportunity you've been waiting for.
Join a leading cruise travel brand and become part of a passionate team dedicated to creating incredible cruise holidays.
Whether your customers are dreaming of sailing through the Mediterranean, exploring Alaska, cruising the South Pacific or experiencing Europe's iconic rivers, you'll help turn their travel wish lists into reality.
THE ROLE
As a Cruise Travel Consultant, you'll manage the customer journey from the initial enquiry right through to departure, providing expert advice and exceptional service along the way.
- Consulting with customers to understand their travel plans, preferences and budgets
- Recommending the right cruise lines, ships, itineraries and packages
- Quoting and booking ocean, river and other cruise holidays
- Arranging flights, accommodation and additional travel components
- Managing enquiries across phone, email and face-to-face channels
- Maximising sales opportunities through upselling and cross-selling
- Working towards individual and team sales targets and KPIs
- Managing booking administration, invoicing and amendments accurately
- Building your knowledge of cruise lines, destinations and new products
- Creating long‐term customer relationships that generate repeat and referral business
- WHAT'S ON OFFER
This is more than just another travel consulting role. You'll have access to some fantastic industry benefits, including:
- Exclusive cruise and travel discounts
- Opportunities for ship inspections and famil cruises
- Comprehensive cruise product and sales training
- Ongoing Learning & Development opportunities
- Genuine career progression within a large global travel network
- Extensive employee discounts and benefits
- Supportive and inclusive team culture
- Employee wellbeing and assistance programs
- Social events, celebrations and industry functions
- WHAT YOU'LL NEED TO SUCCEED
We're looking for someone who is energetic, customer-focused and motivated by achieving results.
- Strong customer service and sales skills
- Previous travel consulting experience is a must
- Confidence working towards targets and KPIs
- A genuine passion for cruising and travel
- Excellent communication and relationship-building skills
- Strong attention to detail and organisation
- The ability to manage multiple bookings and enquiries in a busy environment
- A proactive approach to sales and identifying opportunities
- GDS experience is essential (Sabre, Galileo or Amadeus)
This is your opportunity to build a long-term career in one of the most exciting areas of the travel industry - while enjoying some pretty impressive travel perks yourself!
Cruise Consultant | Melbourne employer: AA Appointments
At AA Appointments Australia, we pride ourselves on being a leading employer in the travel recruitment sector, offering a dynamic and supportive work culture that fosters professional growth. Our Sydney-based team enjoys flexible working arrangements, ongoing training, and the opportunity to connect with top-tier clients and candidates in the travel industry. Join us to be part of a collaborative environment where your passion for travel and recruitment can thrive, all while enjoying competitive compensation and uncapped commission.
