At a Glance
- Tasks: Manage complex ticketing issues and lead automation projects with AI integration.
- Company: Join a global travel company at the forefront of AI transformation.
- Benefits: Strong salary, performance incentives, discounted travel, and ongoing training.
- Other info: Modern office location with excellent career progression opportunities.
- Why this job: Be a key player in streamlining processes and enhancing efficiencies.
- Qualifications: Exceptional fares knowledge, strong GDS skills, and airline technical support experience.
The predicted salary is between 82800 - 101200 $ per year.
Come and use your ticketing expertise and fares knowledge in a unique operations support role.
The Company
Stepping into this global travel company, you'll open the door to a long and successful career. Be part of an innovative company that is at the forefront of the AI transformation and have the opportunity to work across a range of departments and projects.
The Role
Serving as the Subject Matter Expert (SME) for global ticketing, your day-to-day duties will range from:
- Managing escalated and complex ticketing operational issues
- Acting as the technical lead for automation projects including AI integration
- Supporting stakeholders across multiple business functions including Account Management and implementation teams
- Identifying opportunities to streamline processes and improve efficiencies
The Perks
- Strong salary on offer + incentives based on team performance
- Long term career progression
- Ongoing training and development
- Access to discounted travel
- Modern and centrally located office, close to all forms of public transport
What Do You Need
This is not another Fares & Ticketing role; you will need:
- Exceptional fares knowledge & manual ticketing skills is a must
- Strong GDS skills preferably across multiple systems - Sabre, Galileo & Amadeus
- An in-depth knowledge of the end-to-end ticket cycle, including BSP, complex exchanges, and refunds
- Background in airline technical support highly desirable
- Previous experience working across projects involving NDC content and GDS systems
Senior Fares & Ticketing Specialist in Brisbane employer: AA Appointments
At AA Appointments Australia, we pride ourselves on being a leading employer in the travel recruitment sector, offering a dynamic and supportive work culture that fosters professional growth. Our Sydney-based team enjoys flexible working arrangements, ongoing training, and the opportunity to connect with top-tier clients and candidates in the travel industry. Join us to be part of a collaborative environment where your passion for travel and recruitment can thrive, all while enjoying competitive compensation and uncapped commission.
