At a Glance
- Tasks: Guide clients through onboarding and ensure successful software implementation.
- Company: Join a fast-growing global SaaS company with a vibrant culture.
- Benefits: Attractive salary, career growth opportunities, and a modern office near transport.
- Other info: Dynamic role with opportunities for professional development and collaboration.
- Why this job: Make a real impact by helping clients succeed with innovative software solutions.
- Qualifications: Experience in onboarding or customer success, with strong communication skills.
The predicted salary is between 56700 - 69300 $ per year.
Join a fast‑growing, innovative software company that’s transforming the way businesses operate. With strong growth comes opportunity — and they’re looking for a passionate Onboarding & Customer Success Manager to help guide clients through a smooth and successful implementation journey. You’ll be the trusted partner clients rely on as they adopt new software. From mapping workflows to managing implementation timelines, you’ll ensure every client feels supported, confident, and ready to succeed. You’ll also deliver hands‑on training, coordinate data migration, and work closely with internal teams to bring each project to life.
The role:
- Partner with clients throughout onboarding to understand workflow processes and software needs
- Develop tailored action plans and manage implementation projects from initiation to completion
- Coordinate data collection and migration to ensure a smooth transition
- Deliver clear, engaging training sessions to support customer adoption and satisfaction
- Support the successful delivery of all products and services
What we're looking for:
- Tertiary qualifications in Business, IT, or a related field
- SaaS industry experience is essential
- Minimum 3 years’ experience in onboarding, implementation, or customer success
- Strong ability to identify client needs and deliver projects on time and within budget
- Exposure to software development or software project management (client‑facing) is highly regarded
- Self‑motivated, adaptable, and eager to learn
- Strong data management skills, including intermediate–advanced Excel
- Excellent communication and stakeholder management skills
- Highly organised with proven project management capability
- Strong problem‑solving and critical‑thinking abilities
- Able to work autonomously and collaboratively
- Committed to delivering exceptional customer service and positive outcomes
Benefits:
- Exciting full-time permanent role with fast growing global SaaS company!
- Attractive and competitive salary
- Opportunity for career development and growth
- State of the art office close to public transport
Onboarding & Customer Success Manager – Newcastle employer: A.I.R Recruitment
A.I.R Recruitment is an exceptional employer, offering a competitive salary of $45 per hour plus superannuation and allowances, alongside a company car and opportunities for overtime. With a strong focus on employee growth through training and career progression, our collaborative work culture fosters meaningful relationships and ensures that every Mechanical Service Technician can thrive in their role while contributing to the success of the industry-leading services we provide across Townsville and beyond.
