At a Glance
- Tasks: Guide clients through onboarding and ensure successful software implementation.
- Company: Fast-growing global SaaS company with a dynamic culture.
- Benefits: Attractive salary, career growth opportunities, and a modern office near public transport.
- Other info: Join a passionate team and enjoy a supportive work environment.
- Why this job: Be a trusted partner for clients and make a real impact on their success.
- Qualifications: Experience in onboarding or customer success, with strong communication skills.
The predicted salary is between 56700 - 69300 $ per year.
- Onboarding & Customer Success Manager - Newcastle
- Exciting full-time permanent role with fast growing global Saas company!
- Attractive and competitive salary
- Opportunity for career development and growth
- State of the art office close to public transport
- Exciting full-time permanent role with fast growing global Saas company!
- Attractive and competitive salary
- Opportunity for career development and growth
- State of the art office close to public transport
- #SCR-suzie-ninevski
Join a fast‐growing, innovative software company that's transforming the way businesses operate.
With strong growth comes opportunity — and they're looking for a passionate Onboarding & Customer Success Manager to help guide clients through a smooth and successful implementation journey.
You'll be the trusted partner clients rely on as they adopt new software.
From mapping workflows to managing implementation timelines, you'll ensure every client feels supported, confident, and ready to succeed.
You'll also deliver hands‐on training, coordinate data migration, and work closely with internal teams to bring each project to life.
The role
- Partner with clients throughout onboarding to understand workflow processes and software needs
- Develop tailored action plans and manage implementation projects from initiation to completion
- Coordinate data collection and migration to ensure a smooth transition
- Deliver clear, engaging training sessions to support customer adoption and satisfaction
- Support the successful delivery of all products and services
What we're looking for
- Tertiary qualifications in Business, IT, or a related field
- Saa S industry experience is essential
- Minimum 3 years' experience in onboarding, implementation, or customer success
- Strong ability to identify client needs and deliver projects on time and within budget
- Exposure to software development or software project management (client‐facing) is highly regarded
- Self‐motivated, adaptable, and eager to learn
- Strong data management skills, including intermediate–advanced Excel
- Excellent communication and stakeholder management skills
- Highly organised with proven project management capability
- Strong problem‐solving and critical‐thinking abilities
- Able to work autonomously and collaboratively
- Committed to delivering exceptional customer service and positive outcomes
Benefits
- Exciting full-time permanent role with fast growing global Saas company!
- Attractive and competitive salary
- Opportunity for career development and growth
- State of the art office close to public transport
For more exciting career opportunities follow A. I. R Recruitment on Facebook, Linked In and Instagram. You can also view our jobs on www. airrecruitment. com. au
Who is A. I. R Recruitment?
R Recruitment is a national award-winning boutique recruitment agency based in Newcastle, driven by passion and the challenge of connecting quality candidates to careers that deliver success.
The foundation of our business is built on trust, integrity and the three key fundamental people solutions to Attract, Integrate and Retain.
R Recruitment specialise in permanent recruitment in white collar, blue collar, professional and executive roles.
What sets us apart?
Our Sales Success Strategy Program developed by their Award winning sales and recruitment professional, Director Suzie Ninevski.
Onboarding & Customer Success Manager - Newcastle employer: A.I.R Recruitment
A.I.R Recruitment is an exceptional employer, offering a competitive salary of $45 per hour plus superannuation and allowances, alongside a company car and opportunities for overtime. With a strong focus on employee growth through training and career progression, our collaborative work culture fosters meaningful relationships and ensures that every Mechanical Service Technician can thrive in their role while contributing to the success of the industry-leading services we provide across Townsville and beyond.
