At a Glance
- Tasks: Lead and develop the Internal Sales & Customer Service team while maximising sales opportunities.
- Company: A-FLO Equipment, a growing Australian business in fuel management solutions.
- Benefits: Opportunity for career growth, hands-on leadership role, and a supportive team environment.
- Other info: Join a practical, energetic team focused on customer satisfaction and success.
- Why this job: Make a genuine impact on customer experience and sales growth in a dynamic industry.
- Qualifications: Experience in sales or customer service, with strong leadership and communication skills.
The predicted salary is between 62100 - 75900 $ per year.
Reporting to the National Sales & Marketing Manager, you will lead our Internal Sales & Customer Service team and be responsible for ensuring our customers receive an outstanding experience while maximising sales opportunities.
This is a hands-on leadership role.
You will lead and develop the team while remaining actively involved in customers, quotations, sales opportunities and day-to-day operations.
Key responsibilities
Lead, coach and develop the Internal Sales & Customer Service team.
Manage incoming enquiries and ensure they are responded to quickly and professionally.
Oversee quotations from preparation through to follow-up and conversion.
Proactively follow up outstanding quotes and sales opportunities.
Identify opportunities to increase sales through upselling and cross-selling.
Work closely with our Business Development Managers to support and convert opportunities.
Build strong relationships with customers and ensure issues are resolved quickly.
Coordinate customer requirements across Sales, Service, Production, Warehouse and Operations.
Ensure orders are processed accurately and efficiently.
Monitor team performance and establish clear KPIs.
About you
Experience in internal sales, customer service, sales administration or a similar role.
Previous experience leading, mentoring or coordinating a team.
Strong sales and commercial instincts.
Excellent communication and relationship-building skills.
A proactive approach to following up opportunities and getting results.
Strong organisational and time-management skills.
The ability to manage multiple priorities in a fast-paced environment.
Excellent attention to detail.
Confidence dealing with customers and resolving issues.
Strong computer, CRM and ERP skills.
About us
A-FLO Equipment is a growing Australian business specialising in fuel storage, dispensing, refuelling and fuel management solutions.
We work with customers across a diverse range of industries and are continuing to expand our national operations.
Join a growing Australian business with a national customer base.
Lead and develop an important sales and customer service team.
Work closely with senior management and our national sales team.
Make a genuine impact on sales growth and customer experience.
Opportunity to develop and grow with the business.
Be part of a practical, energetic and customer-focused team.
Internal Sales & Customer Service Team Leader in Melbourne employer: A-FLO Equipment
A-FLO Equipment is an exceptional employer, offering a unique opportunity for a General Manager to lead the next phase of growth in a well-established, family-operated Australian business. With over 30 years of industry experience, A-FLO fosters a collaborative and entrepreneurial work culture that empowers employees to influence strategic decisions and drive meaningful change. The company prioritises employee development, providing significant autonomy, performance-based incentives, and the chance to shape a high-performing team in a dynamic environment.
