At a Glance
- Tasks: Lead the design and implementation of IT Operations Management solutions on ServiceNow.
- Company: Join Accenture, a global leader in technology and innovation.
- Benefits: Enjoy flexible work arrangements, career development, and 18 weeks paid parental leave.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact by automating and enhancing IT operations for diverse clients.
- Qualifications: 3+ years experience with ServiceNow ITOM modules and strong analytical skills.
The predicted salary is between 90000 - 110000 $ per year.
About Accenture: We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces.
Job Summary: We are seeking a highly skilled ServiceNow ITOM Consultant to lead and support the design, development, and implementation of IT Operations Management solutions on the ServiceNow platform. This role focuses on delivering intelligent operations by automating and enhancing visibility into infrastructure, services, and dependencies through modules such as Discovery, Service Mapping, Event Management, and CMDB.
Key Responsibilities:
- Implement and configure ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
- Work with stakeholders to gather requirements and align ITOM capabilities with business objectives.
- Configure MID Servers, patterns, probes, sensors, and integrations with various infrastructure components.
- Design and implement health dashboards and event correlation rules.
- Maintain CMDB data integrity, normalization, and reconciliation rules.
- Integrate ServiceNow ITOM with third‐party tools (e.g., SolarWinds, Dynatrace, Zabbix, Splunk).
- Conduct workshops and assessments to define ITOM roadmaps and strategies.
- Support ServiceNow upgrades, patching, and testing of ITOM applications.
- Provide knowledge transfer and mentorship to clients or internal teams.
Security Clearance:
Current Baseline Security Clearance and willingness to upgrade to NV1. Australian Citizens with ability to obtain a clearance considered.
Requirements:
- 3+ years of hands‐on experience implementing ServiceNow ITOM modules.
- Strong expertise in Discovery (both horizontal and top‐down), Service Mapping, and Event Management.
- Solid understanding of network, infrastructure, cloud (AWS, Azure, GCP), and hybrid environments.
- Experience with MID Server configuration and troubleshooting.
- Proficiency in JavaScript, ServiceNow scripting APIs, and Flow Designer.
- ServiceNow Certified System Administrator (CSA) required.
- ServiceNow Certified Implementation Specialist – ITOM (CIS‐ITOM) is highly preferred.
- Experience with data modeling and maintaining CMDB health.
- Strong analytical, communication, and client‐facing skills.
Benefits of working at Accenture:
- 18 weeks paid parental leave
- Long & short‐term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace.
- Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
Equal Employment Opportunity Statement for Australia:
At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.
Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture.
ServiceNow ITOM Consultant in Melbourne employer: 8200 Accenture Australia P/L Company
Accenture is an exceptional employer, offering a dynamic work culture in Sydney that prioritises employee wellbeing and professional growth. With benefits like 18 weeks of paid parental leave, flexible work arrangements, and a structured career development program, employees are empowered to thrive both personally and professionally. As a WORK180 Endorsed Employer, Accenture fosters a diverse and inclusive environment, ensuring that every team member feels valued and supported in their journey towards meaningful and rewarding employment.
Contact Details:
8200 Accenture Australia P/L Company Recruitment Team
