The Ritz-Carlton, Melbourne is seeking a Service Experience Duty Manager to lead the hotel's Service Experience Command Centre, guiding guest communications and service recovery to consistently exceed luxury standards.
You will coach a team of Service Experience Agents, coordinate with Front Office, Housekeeping, Engineering, and F&B, and drive personalised guest journeys that foster loyalty and memorable stays.
Service Experience Lead — Luxury Hospitality in Melbourne employer: 73N97
The Ritz-Carlton, Melbourne is an exceptional employer that prioritises the growth and wellbeing of its team members. With a strong focus on inclusivity and professional development, employees benefit from world-class training opportunities, flexible work arrangements, and a supportive culture that values diversity and collaboration. Located in the heart of Melbourne, this luxury hotel offers unique advantages such as exclusive discounts across Marriott's global portfolio and a commitment to delivering outstanding service, making it an ideal place for passionate hospitality professionals to thrive.
