Franchising Operations - Based in VIC, NSW or QLD in Brisbane

Since 2024, 7-Eleven Australia has joined 7-Eleven international to be part of the biggest retail network across the world, represented in 20 countries with over 84,000 stores. We have big growth plans in Australia and a lot of opportunity for someone who wants to be part of an ever-growing retailer with a global footprint.

Firstly, what we offer you!

• Work Your Way. Enjoy the perfect balance of remote flexibility and in-office collaboration—get the best of both worlds.
• Stay Social & Connected. Join our Social Club and Open Committee for regular events, celebrations, and fun activities.
• Grow Without Limits. Access unlimited LinkedIn Learning courses and invest in your personal and professional development.

The role

This role supports the end-to-end franchise lifecycle, including franchisee recruitment, agreement preparation, renewals, engagement, issue resolution and compliance. The successful candidate will work closely with internal stakeholders, prospective franchisees, existing franchisees, legal, finance and operations teams to ensure franchise processes are well-managed, commercially sound and compliant. The role requires strong commercial judgement, particularly the ability to understand financial performance, Income & Expense mechanics, Balance Sheets and the financial implications of franchise decisions.

Key responsibilities:

• Managing and supporting franchisee recruitment processes.
• Preparing and coordinating franchise agreements and renewal documentation.
• Conducting face-to-face interviews and presentations with prospective franchisees.
• Supporting engagement activities, documenting issues, resolving matters where appropriate and escalating complex or high-risk cases.
• Compliance tracking, reporting, process improvement and governance across recruitment, agreements, renewals and franchisee engagement.

What's in your toolkit?

The successful applicant will need strong communication, stakeholder management and documentation skills, confidence in presenting to prospective franchisees, sound understanding of contracts, and the ability to work with sensitive commercial information in a structured and professional manner. Franchise experience is not essential, but the candidate must be confident interpreting business financials, reviewing contractual documentation and explaining commercial concepts clearly.

As part of the broader Franchise team, the role will collaborate with colleagues based across Australia, working in an agile environment that supports flexibility, responsiveness and cross-functional teamwork. The team operates under a hybrid working model, with team members expected to work from the office three days per week to support collaboration, stakeholder engagement and effective delivery of franchise lifecycle activities.

At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2025-2026 and Gold Accredited with the Australian Workplace Equity Index.

At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at peoplesupport@7eleven.com.au.