At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a smooth hotel experience.
- Company: Pier One Sydney Harbour, part of the Autograph Collection by Marriott.
- Benefits: Enjoy free meals, exclusive discounts, and career growth opportunities.
- Other info: Join a diverse team in a supportive and inclusive workplace.
- Why this job: Be the first smile guests see and create memorable experiences.
- Qualifications: Customer service skills, physical fitness, and a valid driver’s license.
The predicted salary is between 37800 - 46200 $ per year.
Pier One Sydney Harbour is about making every guest arrival a chance to make a lasting moment. We’re looking for a Porter who’s warm, proactive, and passionate about creating seamless and memorable guest experiences. If you enjoy being on the move, helping others, and working in a vibrant hospitality environment, this is your opportunity to shine.
As a Porter, you’ll be the welcoming face of the hotel by assisting guests with luggage, valet parking, and navigating our facilities. You’ll play a key role in ensuring smooth arrivals and departures, maintaining the lobby’s presentation, and supporting the Front Office team in delivering exceptional service.
Key Responsibilities:
- Greet guests with warmth and professionalism, assisting with luggage and directions
- Deliver and retrieve luggage to and from guest rooms with care and efficiency
- Safely store guest belongings in the luggage room and handle group arrivals
- Assist with valet parking, ensuring compliance with Australian road regulations
- Maintain a clean, welcoming, and well-presented lobby area
- Explain room features and promote hotel services during luggage delivery
- Respond to guest queries about hotel facilities and local attractions
- Support front office operations and complete handovers accurately
- Assist guests with disabilities in accordance with accessibility guidelines
- Monitor and report any safety hazards or system issues
- Uphold hotel grooming, conduct, and safety standards
- Participate in training sessions and departmental briefings
- Handle guest mail, messages, and parcels promptly
- Process payments and follow cash handling procedures
- Maintain confidentiality of guest and staff information
- Promote hotel offerings and contribute to upselling initiatives
About You:
- Previous experience in a porter or guest services role preferred
- Excellent communication and customer service skills
- Physically fit and comfortable with manual handling
- Valid driver’s license
- Flexible availability including weekends and holidays
- Positive attitude and team-oriented mindset
- Full working rights in Australia
Why You’ll Love It Here:
- Be part of a team that values hospitality, respect, and individuality
- Enjoy complimentary meals, coffee, and uniform care
- Access exclusive hotel and travel discounts for you and your loved ones
- Grow your career with world-class training and development programs
- Thrive in a supportive, inclusive workplace culture
- Participate in our Employee Assistance Program and referral incentives
We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Guest Experience Expert in Sydney employer: 67A9P
At Pier One Sydney Harbour, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. As a Marketing Coordinator, you'll enjoy the unique advantage of working in a stunning waterfront location while collaborating with passionate professionals dedicated to creating memorable guest experiences. We offer comprehensive training and development opportunities, ensuring you can thrive in your hospitality marketing career.
