At a Glance
- Tasks: Supervise front desk operations and deliver exceptional customer service to guests.
- Company: Join the passionate team at 57 Hotel, a boutique hotel in Surry Hills.
- Benefits: Gain valuable experience in hospitality and develop your leadership skills.
- Other info: Flexible shifts available, including days, nights, and weekends.
- Why this job: Be part of a dynamic environment where you can make a real impact on guest experiences.
- Qualifications: Previous supervisory experience in a hotel and strong communication skills required.
The predicted salary is between 40500 - 49500 $ per year.
An opportunity for an experienced, dynamic and energetic Front Desk Supervisor has become available to join our passionate team at 57 Hotel, a 92-room boutique hotel in Surry Hills. The main purpose of this role is to supervise daily front-desk operations, provide exceptional customer service to guests and assist higher management.
KEY RESPONSIBILITIES:
- Manage daily operations of the Front Office department;
- Supervise, train and assist the Hotel staff to ensure all the Hotel's standards and procedures are met and observed;
- Ensure close cooperation with all departments and properties regarding daily operations;
- Ensure all guest requests are accurately actioned with prompt follow through;
- Create innovative ways to upsell additional services to our guests;
- Take personal responsibility to ensure that all inquiries are addressed;
- Manage individual and group reservations;
- Manage and resolve guest challenges.
In order to maintain these responsibilities the successful applicant must have:
- Previous supervisory experience in front office or reservations in a similar environment of a 100 key hotel;
- Working knowledge of Room Master Property Management System would be highly advantageous;
- Excellent verbal and communication skills;
- Be able to work independently and within a team environment;
- Ability to work to tight deadlines and keep cool under pressure;
- Excellent attention to detail;
- Strong organizational skills and ability to prioritize;
- Microsoft Office Skills (Word, Excel and Outlook);
- Availability to work days, nights, weekends and public holidays;
- Exceptional customer service with internal and external guests;
- Excellent grooming and professional presentation at all times;
- First Aid certificate or ability to obtain.
Front Desk Supervisor in Sydney employer: 57 Hotel
At 57 Hotel, we pride ourselves on fostering a vibrant and supportive work culture that values teamwork and exceptional service. As a Front Desk Supervisor in the heart of Surry Hills, you'll enjoy competitive benefits, opportunities for professional growth, and the chance to make a real impact in a boutique hotel setting. Join our passionate team and be part of an environment where your contributions are recognised and celebrated.
