Centre Manager - Community & Lifestyle Services
Your next employer: Join an established, community-focused organisation dedicated to helping older people remain independent, socially connected and actively engaged in life. With a strong commitment to person-centred services, innovation and wellbeing, this organisation believes that great experiences come from truly understanding what matters to each individual. You'll be part of a supportive leadership environment that encourages fresh thinking, collaboration and continuous improvement.
The exciting opportunity:
- Lead the day-to-day operations of a community-based centre, creating a welcoming, engaging and supportive environment for older people.
- Inspire, develop and manage a team to deliver exceptional person-centred services and experiences.
- Bring creativity and fresh ideas to the development of innovative programs, activities and services that evolve with clients' interests, needs and preferences.
- Develop meaningful performance indicators to measure client satisfaction, engagement, wellbeing and the effectiveness of services.
- Build strong relationships with clients, families, community organisations and referral partners to increase participation and support sustainable growth.
- Identify opportunities to expand services, strengthen community connections and introduce new initiatives.
- Manage budgets, resources and operational performance while maintaining a strong focus on service quality and continuous improvement.
- Ensure services are delivered safely and in accordance with relevant standards, policies and regulatory requirements.
- Work collaboratively with clinical leadership and other stakeholders to support positive outcomes for clients, including those living with dementia or complex needs.
What makes this role great:
- $120,000 + superannuation + salary packaging + performance-related bonus.
- The opportunity to bring your own ideas to life and genuinely influence how services are designed and delivered.
- An established team and access to experienced clinical leadership and support.
- A role that values creativity, commercial thinking and meaningful client outcomes.
- The chance to develop new community partnerships and contribute to the ongoing growth of the service.
- A supportive environment where innovation, initiative and continuous improvement are encouraged.
About you:
- Proven leadership experience managing people, operations and service delivery in a customer-focused environment.
- A genuine understanding of person-centred service delivery and the importance of creating meaningful, positive experiences.
- Creative and innovative, with demonstrated success developing or improving services, programs or customer experiences.
- Commercially aware, with the ability to identify growth opportunities, build referral relationships and manage operational performance.
- Confident using data, feedback and performance measures to evaluate outcomes and drive improvements.
- An engaging and approachable leader who sets clear expectations, empowers their team and encourages new ideas.
- Strong communication, networking and stakeholder engagement skills.
- Adaptable, proactive and comfortable balancing day-to-day operations with longer-term service development.
Your background could be in aged care, community services, disability, hospitality, leisure or another customer-focused industry. What matters most is your ability to lead people, think creatively and deliver services that genuinely put clients first.
A clinical qualification is not essential, with experienced clinical support available.
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