Additional Information
Job Number26144834
Job CategoryFood and Beverage & Culinary
Location158 Ferny Avenue, Surfers Paradise Queen 4217, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely? N
Position Type Management
Restaurant Manager - Misono
JW Marriott Gold Coast Resort & Spa
Are you ready to lead one of the Gold Coast's most iconic dining experiences?
At Misono, guests gather not only for exceptional food, but for entertainment, connection, and memorable moments. Home to our renowned Teppanyaki experience, premium Sushi Bar, and sophisticated Whisky Bar, Misono delivers a unique blend of Japanese-inspired dining, theatre, and hospitality.
We are seeking an energetic, commercially minded and people-focused Restaurant Manager to lead our team and continue to elevate Misono as a destination dining experience for both resort guests and locals.
About the Role
Reporting to the Food & Beverage Manager, you will take ownership of all aspects of Misono's operation, including the Teppanyaki experience, Sushi Bar and Whisky Bar. You will lead a passionate team, drive guest satisfaction, maximise financial performance, and ensure the outlet consistently delivers exceptional service standards.
This is a hands-on leadership role for someone who thrives on the restaurant floor, enjoys developing people, and understands how to build a successful hospitality business.
What You'll Be Responsible For Leading an Exceptional Guest Experience
- Creating unforgettable dining experiences that keep guests returning.
- Acting as a visible leader during service periods and supporting the team on the floor.
- Managing guest feedback, complaints and service recovery professionally.
- Driving service excellence and maintaining luxury hospitality standards.
- Ensuring every touchpoint reflects the quality and reputation of the JW Marriott brand.
Driving Commercial Performance
- Managing financial performance, labour costs and profitability.
- Analysing sales trends and identifying opportunities to maximise revenue.
- Developing promotions, activations and experiences that attract both hotel and local guests.
- Working closely with culinary leadership to optimise menus and guest offerings.
- Managing inventory, purchasing and cost controls.
Building a High-Performing Team
- Recruiting, developing and retaining exceptional talent.
- Leading, coaching and mentoring supervisors and associates.
- Conducting regular training, service observations and performance discussions.
- Creating a positive, inclusive and engaging team culture.
- Recognising and celebrating team success.
- Building relationships with the Kitchen and Stewarding team to ensure collaboration and seemless service is delivered to the customers.
Marketing and Community Engagement
- Supporting outlet marketing and promotional activities.
- Partnering with the Marketing team to create engaging social media content and campaigns.
- Representing Misono within the local community and hospitality market.
- Building relationships that strengthen Misono's reputation as a leading dining destination.
Maintaining Operational Excellence
- Ensuring compliance with Marriott standards, liquor licensing requirements, food safety regulations and health and safety obligations.
- Managing daily operations, staffing and scheduling.
- Maintaining exceptional standards of cleanliness,
Restaurant Manager | Misono in Gold Coast employer: 39AJG
Marriott International is an exceptional employer, offering a dynamic work environment across three stunning Gold Coast properties. With a strong focus on employee growth and development, team members benefit from comprehensive training programs and opportunities for career advancement within the hospitality industry. The inclusive and collaborative culture fosters innovation and ensures that every employee feels valued and empowered to contribute to the success of our iconic hotels.
