Guest Service Agent (full time) in Gold Coast

Our Guest Service Agents are the face of the hotel. They greet and welcome everyone as well as carrying out the checking in and out of hotel guests, manage the switchboard and assist guests with any queries or requests they may have. They process all payment methods in accordance with accounting procedures and policies and follow property control audit standards and cash handling procedures. Guest Service Agents are responsible for providing an outstanding guest experience from the point of reservation to departure. They will have sound interpersonal and communication skills in order to liaise with various departments and guests.

Critical responsibilities:

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests' personal checks and traveler's checks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

Successful Candidates will have:

• Completing or currently studying in Hospitality related course preferred.
• Previous experience in Front Office Operations.
• Strong background in Front Office or customer service is preferred.
• Available for shift work on a rotated roster.
• Outstanding written & verbal communication skills.
• A team player, with flair for guest experience.
• Computer literate in Microsoft Office with previous experience in Opera PMS will be highly regarded.

The Benefits:

• Unlimited strategic development and career opportunities.
• Generous accommodation and food and beverage discounts including all properties within the Marriott International group.
• Recognition programs to keep you motivated.
• The best hotel training opportunities provided.
• Wellbeing and mindfulness programs to ensure you stay healthy.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.