Lead a customer service team in a growing Australian business where you can make a real difference.
About the Company
Our client is a fast-growing Australian business specialising in residential solar, battery and energy solutions. They are looking for an experienced Customer Service Manager to lead their team, improve customer experience and ensure a high standard of service.
About the Role
This is a hands-on leadership role suited to someone who enjoys managing people, solving problems and improving processes. You will oversee the day-to-day operations of the Customer Service team, ensuring customer enquiries, complaints and escalations are managed efficiently.
Key responsibilities include:
- Lead, coach and develop the Customer Service team
- Manage daily workloads, priorities and outstanding customer enquiries
- Handle complex complaints and customer escalations
- Monitor team performance, response times and service levels
- Identify recurring issues and implement practical solutions
- Work closely with Operations, Installations, Technical and Sales teams
- Improve customer service processes and ensure consistent follow-up
About You
We are looking for an experienced Customer Service Manager who is confident leading a team and enjoys being hands-on.
You will bring:
- Experience managing a customer service or contact centre team
- Strong leadership and coaching skills
- Experience handling complex customer complaints and escalations
- Excellent communication and problem-solving skills
- Experience managing KPIs and service targets
- A proactive approach with the ability to manage competing priorities
Experience in solar, energy, electrical services, trades, telecommunications or a similar service based industry will be highly regarded.
Why Apply?
This is a great opportunity to join a growing Australian business where you can take ownership of the customer service function, develop your team and make a genuine difference to customer experience.
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Customer Service Manager in Sydney employer: 360Hr
360HRSolutions offers a fantastic opportunity for early-career accountants to build their skills in management accounting within a supportive and dynamic manufacturing environment in Unanderra. With a focus on employee growth, you will receive guidance from an experienced Finance Manager while contributing to meaningful financial reporting and analysis. The company fosters a collaborative work culture, providing practical exposure to various aspects of finance and the chance to progress into leadership roles in a global market leader.
