At a Glance
- Tasks: Be the friendly face of our clinics, managing referrals, bookings, and client interactions.
- Company: Join 360 Health Clinic, a trusted part of the Tamworth community for nearly 20 years.
- Benefits: Enjoy a competitive salary, gym membership, mentoring, and opportunities for professional growth.
- Other info: Full-time role with on-the-job training and a chance to grow in health administration.
- Why this job: Make a real difference in people's lives while working in a supportive, dynamic environment.
- Qualifications: Experience in administration or reception, excellent communication skills, and strong organisation.
The predicted salary is between 60000 - 65000 $ per year.
360 Health Clinic is an Exercise Physiology practice that has been part of the Tamworth community for close to 20 years. We’ve since grown to offer our services in Quirindi, Gunnedah, and Manilla. Our team of 12 practitioners helps people of all ages manage chronic conditions, recover from injury, live well with disability and get back to work and the things they love. We pride ourselves on delivering a high-quality, person-centred service, with respect and trust at the forefront of everything we do.
About the role
We’re looking for an organised, friendly and dependable administrator to be the central hub for all four of our clinic locations. As our sole administrator, you’ll be the first point of contact for our clients and the engine room behind our clinical team. You’ll be based at 360 Fitness Club in Tamworth, managing referrals, bookings and administration for our clinics. Your primary focus will be referrals and bookings, keeping our clinicians' diaries scheduled and our clients well looked after. This is a fast-paced role requiring the ability to triage and prioritise tasks.
What you’ll do
- Front of house: greet clients, answer phones, emails and enquiries for all four clinics, and work alongside the team to create a warm, welcoming environment.
- Referrals and approvals: receive, manage and follow up referrals from GPs, specialists, NDIS support coordinators, insurers, and self-referrals; allocate clients to the right location and clinician; and support clinicians in managing plan renewals and other funding approvals.
- Bookings: manage enquiries, appointments and waitlists across our clinic diary in Nookal, including rearranging client appointments to cover clinician leave.
- Invoicing and payments: process payments and invoicing across multiple funding streams for all locations, and follow up on outstanding accounts.
- Records and compliance: keep client files, referrals and funding approvals accurate and current, and track plan expiry dates and session limits.
- General administration: ordering supplies, filing, data entry and supporting the Managing Director with ad hoc tasks.
About you
Essential:
- Previous experience in a reception or administration role, ideally in healthcare or allied health.
- Excellent communication and customer service skills, with a calm, caring manner.
- Strong organisation and attention to detail, and the ability to juggle competing priorities across multiple sites.
- Confidence working independently as a sole administrator, while being a team player.
- Confidence liaising with clients and clinicians at other locations by phone, email and practice software.
- Confidence with computers and learning new software.
- Ability to handle sensitive information with discretion and professionalism.
Desirable:
- Experience in a multi-site practice or business.
- Experience with Nookal practice management software (training provided).
- Understanding of Medicare, NDIS, DVA, WorkCover and/or Support at Home billing.
- Knowledge of the New England North West region and its communities.
- Current Working With Children Check and NDIS Worker Screening Check (or willingness to obtain).
What we offer
- Full-time, permanent position based at 360 Fitness Club, Tamworth.
- Salary range $60,000 - $65,000.
- 360 Fitness Club 24/7 gym membership (excludes Reformer Pilates).
- Regular one-on-one mentoring and support from the Managing Director.
- Regular team meetings in a supportive, close-knit team.
- Complete on-the-job training and scope to support further learning in health administration.
- A varied role at the centre of a growing regional practice.
Applicants must have the right to work in Australia. Pre-employment checks will apply.
Administration in Tamworth employer: 360 Health Clinic
360 Health Clinic is an exceptional employer, offering a supportive and dynamic work environment in the heart of Tamworth. With a strong focus on employee growth, you will receive regular mentoring and training opportunities while being part of a close-knit team dedicated to delivering high-quality, person-centred care. Enjoy the unique advantage of working across multiple clinic locations, all while contributing to the well-being of the community we serve.
