2 Shores Holiday Village - The Entrance NSW
Two Shores Holiday Park is looking for a proactive, hands-on Office Manager to run the day-to-day operation of the park. It's a broad role: you'll make sure the park runs smoothly, guests are happy and the business keeps growing.
This is a live-in caretaker position. You'll live in the manager's residence and be on call for after-hours emergencies.
About the role
Two Shores Holiday Park is looking for a proactive, hands-on Office Manager to run the day-to-day operation of the park. It's a broad role: you'll make sure the park runs smoothly, guests are happy and the business keeps growing.
This is a live-in caretaker position. You'll live in the manager's residence and be on call for after-hours emergencies.
What you'll do
- Lead the team: manage, train and develop all staff, including scheduling cleaners and handling HR for a small business, together with our External Grounds Manager.
- Keep standards high: check cabins before guests arrive, oversee cleaning quality, and order linen, cleaning supplies, guest consumables and front-office stock.
- Run the office: end-of-day closing, and debtor management for tourists and permanent residents, managing and taking bookings, customer and resident management.
- Grow occupancy: promote the park through social media, booking sites, direct marketing, special offers and group promotions.
- Look after customers: listen to guest feedback, improve our services and encourage positive online reviews.
- Manage suppliers and stakeholders: keep supplier relationships strong and invoices accurate, and work with government and non-government agencies on low-cost housing opportunities.
- Report and improve: give the Directors regular reports, work to agreed budgets and targets, and look for cost savings and new sources of revenue.
About you
- Experience in accommodation, hospitality or holiday park management, or a similar office and operations role
- Confident with bookkeeping, reconciliations and office systems
- A strong leader who can manage, train and motivate staff
- Marketing-minded and comfortable with social media and online booking platforms
- Proactive: you fix problems before they happen and look for ways to improve
- Happy to live on site, work weekends and peak periods, and be on call after hours
- Shares our values: Safety, Respect and Quality
What we offer
- Live-in accommodation in the manager's residence
- The chance to shape and grow a holiday park business with supportive Directors
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Office Manager (Live-in) – Holiday Park employer: 2 Shores Holiday Village
2 Shores Holiday Village is an exceptional employer that offers a unique live-in opportunity for the right candidate to manage a vibrant holiday park in The Entrance, NSW. With a strong focus on employee growth and a supportive work culture, you will have the chance to lead a dedicated team while enjoying the benefits of living on-site in a beautiful location. This role not only allows you to make a meaningful impact on guest experiences but also provides a rewarding lifestyle in a thriving community.
