At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join the vibrant team at W Hotels, known for its innovative culture.
- Benefits: Enjoy great training, discounts on stays, and wellness programs.
- Other info: Dynamic work environment with opportunities for growth and recognition.
- Why this job: Be a key player in creating unforgettable experiences for guests.
- Qualifications: Strong leadership skills and a passion for guest satisfaction.
The predicted salary is between 49500 - 60500 $ per year.
W Brisbane located at 81 North Quay, Brisbane City is hiring a Manager on Duty. Reporting to the Welcome Manager, your role directs and works with managers and Talent to carry out procedures and ensure an efficient check in and check out process. With a focus on guest satisfaction, you will foster a culture within the hotel that drives the guest experience and deliver on the brand values.
Job responsibilities include, but are not limited to:
- Manages day-to-day operations, ensuring the quality, standards, and expectations of guests are met on a daily basis.
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
- Supervises talent levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures that regular on-going communication is happening with talent to create awareness of business objectives and communicate expectations, recognises performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Utilises interpersonal and communication skills to lead, influence, and encourage others.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serve as a role model to demonstrate appropriate behaviours.
BENEFITS
- The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International.
- ‘Great Places to Work’ certified.
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
- Discounts on food & beverage across all our hotels.
- Recognition programs to keep you motivated.
- Wellbeing & mindfulness programs to ensure you stay healthy.
- Employee Assistance Program.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all.
Manager on Duty in Brisbane employer: 1GWSF
W Brisbane is an exceptional employer that fosters a vibrant and dynamic work culture, perfect for those passionate about culinary excellence. With opportunities for professional growth under the guidance of experienced pastry chefs, employees enjoy a supportive environment that encourages creativity and innovation in the kitchen. Located in the heart of Brisbane, the hotel offers a unique chance to be part of a luxury hospitality experience while developing your skills in a fast-paced, high-energy setting.
