At a Glance
- Tasks: Lead a dynamic claims operation and drive high-quality outcomes for the Victorian WorkCover Scheme.
- Company: Join DXC, a global leader in insurance software and innovative solutions.
- Benefits: Enjoy competitive pay, flexible work options, and career growth opportunities.
- Other info: Be part of an inclusive culture that values diversity and community.
- Why this job: Make a real impact by transforming claims management and supporting injured workers.
- Qualifications: Extensive experience in workers compensation and strong leadership skills required.
The predicted salary is between 90000 - 110000 $ per year.
Lead a large, complex claims operation supporting the Victorian WorkCover Scheme. As a senior leader within DXC Claims Management Services, you'll drive consistent, high-quality claims management, return-to-work, customer and compliance outcomes. You'll lead teams across claims management, Eligibility, Mobile Case Management, Mental Injury, Impairment Benefits, Legal, Entitlements, Business Performance and Early Intervention.
What you'll do
- Provide senior operational leadership across the operation, turning strategy into measurable outcomes.
- Drive an outcome-focused culture centred on safe, sustainable return to work and early intervention.
- Meet DXC's obligations as a Victorian WorkCover agent, performing against contractual and scheme requirements.
- Lead, coach and develop the claims leadership team and strengthen succession planning.
- Maintain strong governance over claims quality, compliance and operational risk.
- Build strong relationships with injured workers, employers and scheme stakeholders, including WorkSafe Victoria.
- Lead operational improvement and transformation, leveraging technology and data.
What you'll bring
- Extensive experience within the Victorian Workers Compensation Scheme.
- Significant senior operational leadership in workers compensation, personal injury, insurance or a similarly regulated environment.
- Proven experience leading large, complex teams through multiple leadership layers.
- Strong claims management, performance management and stakeholder influencing skills.
- Strong analytical, governance, risk and commercial judgement.
- Excellent communication skills and experience leading significant organisational change.
About us
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.
As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
We are an Equal Opportunity Employer. DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Claims Operations Manager in Melbourne employer: 1602 DXC INT SVCS VIC PTY LTD
At DXC Technology, we pride ourselves on being an employer of choice, offering a supportive and inclusive work culture that prioritises the well-being and growth of our employees. As a Return To Work Case Manager, you'll benefit from competitive remuneration, comprehensive training, and career advancement opportunities while making a meaningful impact in the lives of injured workers. Our commitment to diversity and community engagement, combined with a flexible work model, ensures that you can thrive both personally and professionally in this rewarding role.
Contact Details:
1602 DXC INT SVCS VIC PTY LTD Recruitment Team
