Senior eDiscovery Technical Account Manager in Adelaide

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Summary

Epiq is seeking a client-focused eDiscovery Senior Technical Account Manager to act as a trusted advisor to our Cloud Managed Services clients. This role is responsible for building strategic client relationships, driving customer success, and managing technical support to a select group of clients, whilst not being so hands on day‑to‑day with Relativity. Active knowledge and previous hands-on Relativity Administration experience is essential as you'll undertake more of a strategic position for clients. The successful candidate will bring experience from eDiscovery/Electronic Discovery, legal technology, information governance or litigation support combined with strong stakeholder management and consultative relationship‑building skills. A background working with industry‑leading platforms such as Relativity, Nuix, Azure, AWS, Reveal, Microsoft Purview, or similar technologies is highly desirable. This role is focused on strategic guidance, solution adoption, client engagement and being a problem solver.

Essential Responsibilities

• Client Relationship Management
  • Develop and maintain trusted advisor relationships with key client stakeholders.
  • Act as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction.
  • Understand client objectives and business drivers to identify opportunities for continuous improvement and long‑term partnership growth.
  • Lead regular client reviews and provide strategic recommendations aligned to business goals.
• Strategic & Technical Consultation
  • Provide consultative guidance on eDiscovery, legal technology, information governance, and data management best practices.
  • Translate technical concepts into practical business solutions for both technical and non‑technical audiences.
  • Collaborate with internal delivery, product, engineering, and operational teams to support successful client outcomes.
  • Assist clients in maximising adoption and value from Epiq’s technology solutions and services.
• Stakeholder Management
  • Build strong working relationships across legal, compliance, information governance, cybersecurity, data, and IT teams.
  • Partner with law firms, corporate legal departments, and business leaders to understand evolving requirements and challenges.
  • Facilitate effective communication between stakeholders and technical delivery teams.
• Service Delivery & Customer Success
  • Monitor account health, customer satisfaction, and service performance.
  • Coordinate the resolution of escalated technical and service‑related issues.
  • Support quality assurance, testing, and continuous service improvement initiatives.
  • Identify opportunities to expand and optimise client use of Epiq’s solutions.

Qualifications & Experience

• Education
  • Bachelor's degree or equivalent professional experience in Information Technology, Legal Technology, Business, Information Governance, or a related field.
• Experience Essential
  • Previous Administration level with Relativity acting as a troubleshooter, QA, QC, problem solver directly with clients or in‑house.
  • Experience within Technical Account Management, Customer Success, Professional Services, eDiscovery, Litigation Support, Legal Technology, or Information Governance.
  • Experience working with corporate legal departments, law firms, compliance functions, or professional services organisations.
  • Demonstrated success managing complex client relationships and multiple stakeholder groups.
  • Experience supporting clients within highly regulated industries.
  • Strong understanding of consultative client engagement and solution‑based relationship management.
• Preferred Technical Knowledge
  • Familiarity with eDiscovery and legal technology platforms such as Nuix, Everlaw, Reveal, DISCO, Brainspace, Microsoft Purview, or similar solutions in the market.
  • Understanding of the Electronic Discovery Reference Model (EDRM) and associated legal technology workflows.
  • Awareness of cloud technologies and SaaS environments, including Microsoft Azure and AWS.
  • Knowledge of information governance, compliance, data privacy, and regulatory considerations and other alternative legal services.

Skills & Competencies

• Strategic relationship management
• Stakeholder engagement and influencing skills
• Consultative problem solving
• Client service and customer success
• Commercial awareness
• Communication and presentation skills
• Project coordination and organisation
• Analytical thinking and decision making
• Collaboration and teamwork

Preferred Certifications

• Microsoft Azure Fundamentals (AZ-900)
• AWS Certified Cloud Practitioner
• Certified E-Discovery Specialist (CEDS)
• Relativity certifications: RCA, RCE, RCM level. Or currently undergoing the study & examination process.
• Technical Account Management or Customer Success certifications

Must be authorised to work in Australia for any employer.