At a Glance
- Tasks: Provide emergency support and reassurance to customers in need, liaising with services.
- Company: Join Chubb Fire & Security, a global leader in safety solutions.
- Benefits: Extensive training, career development, and a supportive team environment.
- Other info: Diverse and inclusive workplace welcoming all backgrounds.
- Why this job: Make a real difference in people's lives during emergencies.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 39600 - 48400 $ per year.
VitalCALL, who supply medical alarm devices, is seeking Customer Service Operators for its Emergency monitoring call centre in Rydalmere, which operates 7 days a week 24/7 to cater to its device users. The successful candidate will be responsible for contacting customers when their help button is pressed. You will need to ascertain whether assistance is required, liaise with the Ambulance service and notify family members.
This dynamic and busy role will utilise your communication and customer service experience and offers a rewarding career opportunity as you are helping in difficult situations. Your enthusiasm, consideration, and ability to connect to people will be key strengths, ensuring you are comfortable in working with a range of people, especially in emergency situations, to provide support and guidance. In this engaging role no two days will be the same and you will be required to think on your feet.
The role will be office based, and shift work will be a rotating roster in line with team requirements. You will contribute by:
- Providing first response to our customers when they are in need
- Being a team player that cares about our customers and understands the importance of the service that VitalCALL provides
- Providing a timely and accurate response in line with company procedures
- Providing reassurance and peace of mind to both our customers and their family members
- Notifying the ambulance services and communicating critical emergency details
- Working with and supporting different areas within the business, including our Customer Service team.
Experience and Knowledge Requirements:
- Customer service with excellent communication and listening skills
- Call centre and/or inbound/outbound phone experience
- Computer literacy with good typing skills
- Shift work experience will be a bonus
- Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
- National Police clearance or the ability to obtain and maintain
- Medical clearance
- First Aid qualified and/or the ability to obtain and maintain
- Maintaining a reputation for caring and professional service to clients and their associated contacts
We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent businesses to many of the FTSE 100 companies.
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that every day. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
Emergency Response Operator in Sydney employer: 1305 Chubb Fire & Security Pty Ltd
Chubb Fire & Security Australia is an exceptional employer, offering a supportive and inclusive work culture in Bunbury that prioritises employee growth and development. With a strong focus on leadership and teamwork, employees benefit from extensive training opportunities and a competitive remuneration package, all while contributing to a meaningful mission of making the world a safer place. Joining Chubb means being part of a global organisation that values its people as much as its customers, ensuring job stability and a sense of belonging.
Contact Details:
1305 Chubb Fire & Security Pty Ltd Recruitment Team
