RAC | Perth, WA Joondalup/West Perth with some field work
RAC is bringing its Mobile Services operation, Motoring Centre of Excellence, technical advisory channels and automotive digital and telephony functions together into one unified, high-performing capability — and we're looking for an experienced senior leader to own it.
This is a strategy-and-delivery role: you'll set the direction for how RAC builds automotive industry expertise and authority in the market, while also running the day-to-day performance of a large, multi-channel operation spanning field services, telephony, digital and face-to-face member channels. You'll lead a team of 3–7 direct reports, with broader influence over a growing team and the wider Auto Services function and play a key role in a significant business transformation agenda.
The roleStrategy & Leadership
- Own the strategic direction of RAC's Motoring Centre of Excellence, aligning Auto Advice, Technical Trainers, mobile operations and product insight into one cohesive function
- Provide end-to-end leadership of the mobile services network — workforce planning, logistics, performance and safety
- Build RAC's reputation as WA's most trusted source of automotive and technical expertise
Commercial & Growth
- Own the growth agenda across call and advisory channels — sales conversion, cross
Senior Manager – Automotive & Channel Development in Joondalup employer: 12AUTO RAC Automotive Services Pty Ltd
RAC Auto Services in Myaree, WA is an exceptional employer that prioritises employee well-being and professional growth. With guaranteed hours, nine-day fortnights, and a strong focus on teamwork and continuous improvement, you’ll thrive in a supportive environment that values your contributions and fosters career development.
Contact Details:
12AUTO RAC Automotive Services Pty Ltd Recruitment Team
