Internal / Counter Sales Representative in Gold Coast

123RecruitNow is seeking an enthusiastic and customer-focused Internal / Counter Sales Representative to join our client's team at their Mudgeeraba, QLD location. This is a full-time position based at a physical store location, where you will be the face of our business, engaging directly with walk-in customers and handling telephone enquiries. In this role, you will play a crucial part in driving sales, building customer relationships, and ensuring every interaction reflects the high standards of service that define our client's reputation. Your contribution will directly impact their revenue targets and customer satisfaction metrics, making this a strategically important position within our sales function.

This role is ideal for someone ready to start training for a management position, or an individual with management experience seeking a new role with an organisation where they can define their future and help build a larger team, supporting their re‐entry into a management position in the near future, on their terms.

Candidates who bring experience from any of the following industries will be highly regarded, as existing product knowledge and industry networks allow you to add value and progress more quickly from day one:

• Fasteners
• Building and construction products / supplies
• Trade counter
• Hardware / wholesale

Key responsibilities

• Greet customers upon arrival and assess their needs to provide tailored product and service recommendations
• Demonstrate product features and benefits in a clear and persuasive manner to convert enquiries into sales
• Process sales transactions accurately using the point-of-sale system, ensuring proper documentation and payment handling
• Handle incoming telephone enquiries professionally, providing product information and quotations
• Build and maintain strong customer relationships through excellent service and personalised interaction
• Achieve individual and team sales targets whilst maintaining a focus on customer satisfaction
• Maintain an organised, clean and welcoming counter area that showcases products effectively
• Manage inventory awareness at the counter level and communicate stock requirements
• Answer product questions with accuracy and elevate complex queries to appropriate team members
• Contribute to a positive team environment and support colleagues during peak trading periods

What we're looking for

• Proven experience in retail sales, counter sales or customer-facing sales roles within a fast-paced environment
• Strong communication and interpersonal skills, with the ability to build rapport with diverse customer types from trade industries
• Demonstrated ability to meet or exceed sales targets and drive revenue growth
• Proficiency with point-of-sale systems and basic computer literacy
• Excellent organisational skills, with the ability to manage multiple customer interactions simultaneously
• A positive, professional attitude and commitment to delivering outstanding customer service
• Reliability and punctuality, with a strong work ethic
• A product-knowledge development mindset – a willingness to learn about our offerings and industry
• Problem-solving skills and the ability to handle customer concerns with patience and diplomacy
• Comfortable with regular manual handling (lifting up to approximately 5–10kg)

Preferred: previous experience in a similar industry (fasteners, hardware, building supplies or trade) demonstrating sales excellence.

What's on offer

• $65,000-$75,000 (base + super) for candidates with limited to no industry experience
• $75,000 - $95,000 (base + super) for industry experienced candidates
• Additional benefits may be considered for experienced candidates, such as a car, laptop etc
• Permanent, full-time security — Monday to Friday, 8:00am–4:30pm, no weekends
• Full on-the-job training and a structured induction
• A clear path to advancement and leadership in a growing branch
• A close-knit, supportive team where your work is noticed

Our client is an equal opportunities employer and welcomes applications from individuals of all backgrounds. If you require any adjustments or alternative formats of information at any stage of the recruitment process, please do not hesitate to contact us.

Our client is a well-established supplier of fasteners and construction products, serving builders, tradespeople and industry across South East Queensland. With a strong reputation built on product knowledge, reliable service and genuine customer relationships, they are growing their Gold Coast branch and investing in the people who will grow with them.