At a Glance
- Tasks: Lead daily operations of a vibrant hostel and create unforgettable guest experiences.
- Company: Join Wake Up Bondi, a lively hostel in the heart of Bondi Beach.
- Benefits: Enjoy a competitive salary, professional development, and a fun work environment.
- Other info: Flexible hours and opportunities for career progression in a dynamic setting.
- Why this job: Be part of a diverse team and engage with travellers from around the world.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
The predicted salary is between 75000 - 85000 $ per year.
Full-Time Hostel Manager – Wake Up Bondi, Bondi Beach NSW
Wake Up Bondi, part of the well-established Millett Group, is a vibrant hostel located in the heart of Bondi Beach, NSW. The hostel provides accommodation and a welcoming social environment for domestic and international travellers. We are seeking a full-time Hostel Manager to oversee daily hostel operations, lead the team, maintain high service standards, and ensure an enjoyable and positive experience for guests.
Why You’ll Love This Role:
- Competitive salary: $75,000 – $85,000 per annum + superannuation (depending on experience)
- Location: Bondi Beach, NSW
- Work in a dynamic and fast-paced accommodation and hospitality environment
- Lead and work alongside a diverse and supportive team
- Opportunity for ongoing training, professional development, and career progression
- Engage with guests from Australia and around the world
Key Responsibilities:
- Oversee the day-to-day operations of the hostel to ensure efficient and smooth service delivery
- Manage, supervise, and coordinate hostel staff, including rostering, training, and performance management
- Develop and implement operational policies and procedures to maintain service standards and improve operational efficiency
- Monitor guest arrivals, departures, bookings, enquiries, and general accommodation operations
- Handle guest enquiries, complaints, and feedback professionally and ensure issues are resolved promptly
- Monitor budgets, revenue, operating expenses, and financial performance to support the profitability of the hostel
- Coordinate social events, activities, and community initiatives to enhance the guest experience
- Maintain a welcoming, safe, clean, and well-organised environment for guests and staff
- Manage relationships with suppliers, contractors, and external service providers as required
- Monitor staffing levels and operational requirements to ensure adequate coverage during busy periods
- Ensure compliance with relevant workplace health and safety, accommodation, and hospitality requirements
- Identify opportunities to improve guest satisfaction, operational efficiency, and overall hostel performance
- Work collaboratively with management to implement business strategies and achieve operational objectives
What We’re Looking For:
- Relevant qualification in hospitality, accommodation management, business management, or a related field, or equivalent relevant experience
- Minimum 1 year of relevant experience in hostel management, accommodation management, or a similar hospitality management role
- Strong leadership and people-management skills, with the ability to supervise and motivate a diverse team
- Excellent communication, customer service, and interpersonal skills
- Experience with budgeting, financial monitoring, and operational cost control
- Strong organisational and problem-solving skills
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Passion for hospitality, travel, tourism, and cultural exchange
- Availability to work flexible hours, including weekends and public holidays
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