The Customer Service and Dispatch Agent will support the growing business of Alex Fraser, a leader in delivering recycled building and construction materials. This role is based in Derrimut and will help coordinate the dispatch of recycled concrete, aggregates and road base products.
Key responsibilities
- Answer and manage customer calls from Victorian and Queensland customers
- Confirm orders and respond to general enquiries
- Allocate trucks to the schedule, coordinating up to 50 trucks per day
- Work closely with Transport and Logistics teams and Key Account Managers
- Use internal software to co‐coordinate dispatch activities
- Maintain accurate records in Microsoft Excel and Outlook
Qualifications and skills
- High‐level numeracy and strong Microsoft Excel skills
- Excellent communication and customer‐service skills
- Ability to develop product/industry knowledge quickly
- Strong presentation, negotiating and influencing abilities
- Emotional resilience and a positive attitude
- Capacity to work productively under pressure and with a solution‐orientated mindset
- Experience in construction, aggregates, or telephone‐based logistics is advantageous (not essential)
Working arrangements
- 12‐month fixed‐term contract covering maternity leave
- Full‐time (40hrs per week) with rotating shifts: 6:30am – 4:00pm, Monday‐Friday, plus up to 2 half‐day Saturdays per month (paid additionally)
- In‐office role based at Derrimut with the option to work remotely as required
- Company laptop provided
- Free on‐site parking
Remuneration & benefits
- Annual salary of $65,000 AUD
- Additional pay for Saturday shifts
- Ongoing career and development opportunities
Our culture
Working at Alex Fraser means being part of a culture built on high performance, respect, integrity, ownership, accountability and collaboration. We value diversity and strive to create an inclusive workplace.
Customer Service Officer | Derrimut in Melbourne employer: 072 Recycling Industries Pty Ltd
At Alex Fraser, we pride ourselves on being a leading employer in the sustainable construction materials sector, offering a dynamic and collaborative work environment in Melbourne. Our commitment to safety, innovation, and employee development ensures that our Production Manager VIC will thrive while driving operational excellence and contributing to meaningful sustainability outcomes. With competitive salaries and ample career progression opportunities, joining our team means being part of a forward-thinking organisation dedicated to building a greener future.
Contact Details:
072 Recycling Industries Pty Ltd Recruitment Team
