Senior Service Now Consultant in Canberra

We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here.

Do Work That Matters. Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities:

• Reporting to the ServiceNow Product Owner, the ServiceNow Consultant is a senior member of our ServiceNow Platform team that supports ServiceNow capabilities and instances to deliver organisational and customer objectives under operational sustainment contracts.
• As a Specialist in the ServiceNow Platform and Product suite, this role will be leading improvement and remediation initiatives designed to gain maximum value from our investment in ServiceNow.
• This role is responsible for analysing and translating business information and technical requirements into practical designs, proposing solutions to achieve complex business objectives.
• The position provides guidance on, assists in establishing, and participates in technical governance processes as well as IT Service Management and Operations best practices.
• The role collaborates on the design and implementation of a platform operating model that improves likelihood of successful go-lives and end-user adoption.
• The ServiceNow Consultant role provides technical evaluation of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices.
• This role will also provide ServiceNow Platform governance, standards, templates and patterns for other teams and individuals contributing to outcomes on the ServiceNow Platform from other operational and project teams.

Key Responsibilities:

• Develop, configure, test, and maintain ServiceNow components, integrations, workflows, and automation solutions aligned to business requirements, licence optimisation, and persona-based designs, while contributing to OCM, training, and documentation.
• Design and implement secure, reliable, and scalable ServiceNow solutions and integrations, ensuring cyber security compliance, platform availability, evergreen upgrades, and alignment with best practice development, deployment, and release standards.
• Collaborate with Product Architects, Platform Teams, Support Teams, vendors, SMEs, stakeholders, and technical resources to consolidate requirements, deliver fit-for-purpose solutions, and support self-service, automation, and process improvement objectives.
• Provide hands-on leadership, mentoring, and workload coordination across the Platform Team, supporting service levels, timelines, priority tasks, continuous improvement initiatives, and the organisation’s low-code/no-code maturity.
• Develop operational reporting and analysis, identify process improvement opportunities, contribute to project delivery and roadmap objectives, and ensure high standards of documentation, compliance, and architectural deliverables across the team.

About You and What You'll Bring:

• Highly skilled ITSM Specialist with ServiceNow Solution Architect, Developer, Technical Business Analyst, or System Administrator experience, combining business process analysis with strong ServiceNow technical capability to deliver customer-driven sustainable solutions.
• Experienced in solving complex problems within customised ServiceNow environments using pragmatic, low-code, and ServiceNow OOTB approaches, with accountability for secure, scalable, consistent, and repeatable end-to-end solution design.
• Works effectively in proactive and agile environments, including rapid prototyping and collaboration with process owners, while demonstrating strong judgement, prioritisation, decision-making, and the ability to support critical issues and incidents.
• Holds or is willing to maintain relevant ServiceNow certifications, with Certified Technical Architect, Certified System Administrator, ITIL certification, and tertiary qualifications in computer information systems or related fields highly regarded.
• Demonstrated experience in ServiceNow administration, development, architecture, ITSM operations, stakeholder workshops, cyber security, automation and orchestration, enterprise systems, troubleshooting, documentation, project management, mentoring, communication, and delivering outcomes in complex environments.

Diverse Team Members, Shared Values and a Common Purpose:

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps:

Recruitment process - virtual / face to face interview & background checks. Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1. We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail.